Arsenal Hotel
Calle del Arsenal No 8B-58, Near Clock Tower, Near Cartagena Fishing Club, Cartagena, 13001, Colombia
Rating
4.5
Travelers Choice
2021
Price Level
$$
房间
72
Pets
No
從 $ 1,224.18
19
May
Arsenal Hotel, Cartagena
Price & Availability
Select your room
Standard Double or Twin Room ·
Bed & Breakfast · Double or Twin
Holiday offers - Package Rate
Non Refundable
Standard Room ·
Bed & Breakfast
Package Rate
Non Refundable
Luxury Double Room ·
Bed & Breakfast · Double
Holiday offers - Package Rate
Non Refundable
Luxury Room (with View) ·
Bed & Breakfast
Holiday offers - Package Rate
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
587 reviews
5
174
4
87
3
29
2
13
1
8
Customers Review
Value 5
Location 4.4
Cleanliness 4.7
Comfort 4.4
Neighborhood 4.6
Amenities 4.3
Condition 4.5
Recomendation 85.4%
“I had a very disappointing experience at Hotel Arsenal, Cartagena Colombia. Unfortunately, my favourite earrings were STOLEN. I was very careful and followed the instructions given by the staff members to put everything on the safe box when we were not in the hotel room. However, one morning I forgot to put the earrings back into the safe - I had put them on my bedside table before going to sleep. I was hoping to find them where I left them when I came back into the room - as it is a highly recommended hotel with a rating of 8.5 on Booking.com. I was not expecting that my belongings were going to be stolen. I reported the incident with the manager at reception, who kindly helped me looking for them in the room - again. But unfortunately we were not lucky to find them.
They opened a case, in which they stated "I had lost them when I left for breakfast". This information was not accurate and it just verifies that the earrings were taken by the staff members - as the hotel room was not accessible for anyone else but the guests and the staff.
You can't really trust an establishment where your belongings go missing and nobody can explain how it happened. I am sharing this story as I would not want anyone else to go through the stressful situation of not really knowing your stuff is safe, or whether people are going to take it while you are absent. Very disappointed and disheartened by this awful experience.”
— Antonia Del Castillo
“We booked the Arsenal Hotel for a week. In sum this is NOT a 4 star hotel. This should be a 3 star or less.1)Upon arrival the hotel is not the hotel they advertise and not the one I booked. The website says it’s called arsenal, when I arrived the address was different from google maps and instead it’s a hotel called allure chocolat.2) they said the internet would be 100mps, and instead it was either slow or not working. Then the power started going on and off.3) they sent us a letter saying the power would be off for an entire day, and I need to work from my laptop. See photo.4) the room was in poor condition. As u can see in the photos the shower door was just totally missing, water would flood the room when used, which added to the humidity issue. Also the shower knobs were just broken and missing. Look at the photos!5) there was some sort of leak coming from the outside pouring water into the ground next to the window, it was loud all night and created further humidity. Look at the video.I was very dissatisfied, feel as I have been scammmed into a hotel that was not as advertised, and defrauded. By the 3rd night we had to leave, because I needed internet to work, wirh power and actual internet.I asked for a full refund. And will go to my credit card company if necessary. Instead the hotel just told us they would give us nothing. Not even the nights we left. So here I am writing this review to warn other, just save the headache and stay at the Hyatt, much better hotel and not a scam.”
— Andre G
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