“Honestly, thought it was going to be better once I booked for my parents. I call at 7am told most likely early check in will be available at 12pm. Call at 12pm, get told rudely no l. Asked the guy to double check and he said “ I literally did” wow, great attitude! Well my parents were there already and they check in just fine not even 5 minutes later with a room? Love the communication between front desk and who ever answers the phone! Don’t even get me started on booking, I booked for a specific night and the group coordinators get the dates all wrong even though he keeps mentioning the correct weekdays. On hold for over 30m the first time, 20 minutes the second time. Breakfast included? I sure paid for it, they mentioned it when clocking in, but my parents were not given anything! They wake up go to breakfast with not being able to eat right away. Waiter goes to check with manager and never comes back. Terrible experience this year for them.i book their anniversary trips and will definitely be looking somewhere else. Hope the rest of their stay is better.”

“The best experience ever! The breakfast was amazing. Carmen does the best omelets and fried eggs! Fernando in charge of the bar area in the restaurant was friendly and helpful. Rommel a great server as well! We were greeted by the Manager Miguel Gallegos, and then we were surprised by him with a champagne and chocolates to celebrate our anniversary! Thank you so much Miguel you rock!. Being at Hilton is being at home! We’ll be back soon! Los Hernandez.Quiero destacar en mis tantos años de servicio en esta corporación Hilton quiero Felicitar muy personal al Manager Miguel Gallegos y su valioso personal al mando este joven muchacho y su personalidad humilde lo hace llevar en su vida a un alto nivel profesional y humano doy gracias por tenerlo en esta casa llamada HILTON TEAM AGRADEZCO con mi entera atención tener a este joven talento a ser promovido de nuevas tareas gerenciales Manager General de alguna propiedad en alguna parte del mundo entenderé que será todo un éxito verlo llevar al triunfo con sus logros adquiridos a esta cadena de Hoteles de alta gama no ahí manera de no pararse y tomarse una fotografía junto a él y todo su personal visitar Hilton America Houston Downtown es vivir grandes emociones y sorpresas sus desayunos exquisitos la atención al visitante es fuera de toda expectativa ver la actividad laboral y la supervision inmediata para darle la mejor bienvenida es excelente la llegada a este hotel es vivir una paz y tranquilidad sin querer irte es parte de ellos simplemente estoy feliz de ver a tantos chicos dedicados a sus actividades con la mejor visión profesional para darle a todo aquel los visiteI want to highlight my many years of service in this Hilton corporation. I want to personally congratulate Manager Miguel Gallegos and his valuable staff in charge of this young man and his humble personality makes him lead his life to a high professional and human level. I thank you for having him. in this house called HILTON TEAM I THANK with my full attention to have this young talent to be promoted from new management tasks General Manager of some property in some part of the world I will understand that it will be a success to see him lead this chain to victory with his achievements acquired of high-end hotels there is no way not to stop and take a picture with him and all his staff visiting Hilton America Houston Downtown is experiencing great emotions and surprises its exquisite breakfasts the attention to visitors is beyond all expectations seeing the work activity and the immediate supervision to give you the best welcome is excellent the arrival at this hotel is to live a peace and tranquility quilidad without wanting to leave is part of them I am simply happy to see so many guys dedicated to their activities with the best professional vision to give to everyone who visits them”