I would rate the hotel, the staff, and the location 10 stars if I were able to do so. I have been traveling to Charlotte monthly for many years. I have always avoided this hotel because I like bigger rooms and suites. I most often stay at Embassy Suites for that exact reason. I decided to give this hotel a shot because I was tired of the staff at the Embassy Suites, I had been staying at for the past six months being so unfriendly, uncaring, and unprofessional. As much as I love their rooms and lobby, I could no longer give them my business. I am certainly glad I did as this Hilton has not only earned my business, I will not stay anywhere else in Charlotte unless they have no rooms available when I need to make my business trip. Every single employee I encountered from the front desk to the managers, to the restaurant, to the housekeepers were simply awesome. Every one of them was professional, friendly, genuine, caring, and happy. The lobby is laid out wonderfully to meet with people, the bar is in a terrific location, the hotel management should be incredibly proud of their Team and the Hotel owners should be incredibly proud of their managers. My only regrets are not trying the hotel many years ago and not remembering the names of all that I encountered as they all deserve the highest of accolades. I will give up my suites for the smaller rooms because the hotel staff is incredible. As a business owner of 34 years myself, I understand the value of amazing customer service and this hotel exceeded all expectations. I also want to recognize that they not only appreciated me, but they also recognized me as a long-time Diamond member, which many of the hotels take for granted. The better part was I witnessed six different people/couples checking in over my three night stay that were not Diamond members, in fact three of them were not members at all. Every single one of them was treated with the same friendliness and professionalism that I was. I applaud the entire Team at the Hilton Garden Inn in Waverly. The General Manager on down and up to the Senior Executive Team should stick out their chests and be proud of your Team.

Very nice hotel in a great location. Rooms were very clean, well equipped and the staff at the front desk and the breakfast service was friendly and welcoming. The parking garage is convenient, and the area has many good dining options. Would stop here again when traveling to Charlotte.

The staff at this Hilton Garden Inn (esp Alphonso) made our short holiday a true stand out! We had a range of people coming and going to the Charlotte area recently with my mom in her 80s & I needed an accessible room a few days. With lots of family locally and more flying in and out, we wanted mom comfortable but not burning up all her energy running all over town. The team at this hotel from the reservation making notes on rooms needs to laughing with all the greetings and card games in the lobby was enough to make sure I will prioritize this property in the future. They made great suggestions for meals, the breakfast was great as was the bar... really we had it all! Every single staff member I met was delightful and helpful, and they made my mom feel so at home so was able to enjoy family WHILE getting enough rest & rejuvenation time. Thank you so much!

We needed to add a room last minute and they were beyond accommodating. The front desk and staff were extremely attentive and friendly. They are also pet friendly which made our stay with our 7 pound Morkie even better. There is a fabulous pool deck to enjoy the outdoors, however the pool is not heated. There are tons of places to eat, shop, and most anything else you might need within walking distance to the hotel, so there's no need to use the car for your stay. We also loved the shampoo, conditioner, body wash and lotion so much, we purchased them to use at home (not for sale at hotel, used Amazon). We LOVED it here and will definitely be back.

I usually don’t review places but this one needs this review. It’s a nice and clean place but other than that… it has nothing else good about it. Do NOT expect friendly service and do expect free breakfast here like all the hotels in the entire area. They have an overpriced breakfast with overpriced items in their snack and drink area. They serve the same exact breakfast as other hotels but put a price on it. The front desk guy was very disrespectful and seemed like he had an attitude and especially the woman that worked there at night with him. Housekeeping knocks on your door at 8AM and bang on your door as loud as they can until you answer and don’t care if you’re sleeping. Once you open the door they have an attitude and get all mad about you having to leave soon. Best to go to another hotel; it’s cheaper and better service! Plus free breakfast :)