“Please steer away from this resort. This is the worse all-inclusive I have ever stayed at. Customer Service is horrible. So sad, been to Mexico several times at all-inclusive’ s and this has been the worse.From hauling your own luggage to room upon check-in to checking out. Rooms are dated, Jacuzzi suites are a waste of money, in room amenities defective, good luck calling front desk or getting a ride to lobby. I recently stayed at this resort. Stayed in room 4440. Eden Rooftop Suite. Layout very nice. Tried using Jacuzzi, took 3 hours to fill halfway until we gave up and went to breakfast. Upon return room was flooded. Tub had leaked all into bottom floor bedroom. No compensation or support. Had to go to front desk since room phones are useless. Waited hours then had to haul my own stuff to new room. New Room changed to 4412. Again, same, defective Jacuzzi. This time pump inoperable. No support from customer service. Done running around. Oscar (General Manager Front) you are a piece or work. You may also see him in restaurants. Thanks for making our week hell. It was definitely an unforgettable experience. Pros: Entertainment Staff, Pool staff great, restaurant staff great, grounds nice and rooms have potential. Cons: Management staff horrible, guest services horrible including those at Eden building and front desk. Rooms need repairs and improvements. NOT 5 Star, Jacuzzi Suites worthless, Constant Timeshare or (Ocean Club) nuisance. Food seem cold at buffets, warm beer not many options. Extra charge for everything including room service. Yes! First all-inclusive where there’s a charge for room service. Not talking about tipping which is expected. Beach not for swimming, rocks, where shoes.Just a mess. Cons outweigh the pros in my experience anyway. This review is just based on hotel stay. I love Mexico and will be back, just never here or would I recommend or advise anyone to stay here. If you must, good luck. Check your rooms if your paying for extras and don’t expect much. If this is your first time at an all-inclusive it may be the best but believe me, explore options, there are better places than this. This is bottom of barrel. Good Luck! You’ve been warned.”

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