“We stayed in a preferred club partial ocean view room, and it was clean, spacious, with pretty view of the pool/beach and large deck with a jacuzzi. The only issue with the room was the poor water pressure in the shower, but not a huge deal. From the moment we arrived, we felt like VIPs. Our butler Tony, escorted us to our room and showed us around the resort. He was so polite, engaging, and genuine. Tony made sure he stayed in contact with us throughout our entire stay and didn't hesitate to answer our questions, make dinner reservations or decorate our room for our anniversary. He made it a point to tell us that he likes to be kept busy. My husband and I are baseball fans and we asked Tony about going to a winter league Dominican game. He went above and beyond and looked up all the schedules for all the teams and different ballparks. Their schedule wasn't compatible with our stay but we really appreciated him looking into it for us. It was such a pleasure to meet Tony; he really made us feel welcome and were apart of his family. The pools here were all fun and offered something different for everyone. But like other reviews, finding lounge chairs could be a hassle. The beach seemed to have more loungers and palapas. The beach had pristine white sand and warm blue waters with minimal waves and most of the time minimal seaweed. They have bar service on the beach and that's where we had the pleasure of meeting Melvin and Pierre. They again, made us feel like VIPs when we would walk down to the beach. They are both such much fun and have great personalities. The beach does have vendors that walk up and down, which could be a nuisance at times, but we were able to get some cheap souvenirs and even hold a monkey! At night, we enjoyed the nightly shows at the outside theater and visiting the casino. We were also regulars at the preferred lounge in the lobby and enjoyed the upgraded alcohol. Ezequiel was the bartender in the preferred lounge, and he was also awesome, attentive and polite. Overall, this resort staff really made our trip! A big thank you to all of them!”

“Still have three more days here but already know it will be sad to leave!! Rafael (our butler) is amazing and upgraded our room. We love the service at the preferred pool and bar. Food is decent, the hibachi and French restaurant are our favorites!! The staff is so friendly and always smiling and making sure you have a great experience. The beach is nice and kept up. Only downside is the peddlers on the beach, but it’s to be expected at a Public beach.”