“Lovely cosy hotel in central London and one that I'll be returning to. Staff were amazingly friendly (even more so considering it's London!) and really looked after me. Nice glass of bubbly on arrival and a nice room upgrade too. The room was spacious and quiet, and the bathroom was nicely decorated too.I'd only booked for one night as it was business trip but would have loved to stay longer. The breakfast in the morning was in a lovely venue and again the staff were helpful and friendly.Close to the tube (Bank if I remember) and only a few minutes walk.”

“I was disappointed in this location/stay. I booked 2 separate rooms for 2 nights each. The hotel that weekend was way under capacity (I asked at check-in as I noticed it was very busy). Even being a top tier Titanium Elite, they managed to find me two dark, unimpressive/uninspiring, in need updating/repairs rooms you could imagine. Temperature control was a problem as well as the thermostat could get either too hot or too cold. Required engineering to visit the room each night to get it right. Furnitures was worn and the bathroom lacked any real amenities that warrant the premium this hotel fetches. Cocktails at the bar were fine. Breakfast in the morning was good with good service. Dinner in the restaurant was good but the service was appalling. We could barely understand the heavily accented waiter, our bill was woefully incorrect, and they struggled to figure out how to split out bill 2 ways. I could forgive a hotel for 1-2 indiscretions but the combination of poor room choice, neglected furnishings, poor customer engagement, and the lack of attention really needs to be called out. Net net - Underwhelming.”