Pretty bad experience staying over here for 2 nights. It was 40-50 degrees with a very strong cold wind in the city, yet, the hotel did not have their heating system on! This happened in Mid November and they said their engineers have not turned on the heating for the season yet!! Their staff showed zero interest in resolving the issue! In general, their staff were not friendly or helpful.Also, when I got into my room, the shower gel container was used and empty. The hotel has close to ZERO in terms of amenities. Do not recommend this hotel at all.

While this location was very convenient, I will most certainly not be staying again. After having booked this hotel over a year ago for the Chicago Marathon, I was informed by the front desk staff that a late checkout would not be allowed. I booked this hotel with the understanding that I would be allowed a late checkout. What a pity. Enquanto esta localização foi muito conveniente, eu certamente não ficarei novamente. Depois de ter reservado este hotel há mais de um ano para a Maratona de Chicago, fui informado pela equipe da recepção que um check-out tardio não seria permitido. Reservei este hotel com o entendimento de que seria permitido um check-out tardio. Que pena.

Great location in the city, everything is a walk away or you can take a scooter or bike. Staff was super friendly and helpful and Tony was especially helpful and polite! The restaurant in the hotel has great food! And the best ranch dressing I’ve ever tried, everything is made in-house. Would definitely recommend👍 Ótima localização na cidade, tudo fica a uma caminhada ou você pode pegar uma scooter ou bicicleta. A equipe foi super simpática e prestativa e Tony foi especialmente prestativo e educado! O restaurante do hotel tem comida excelente! E o melhor molho ranch que já experimentei, tudo é feito em casa. Com certeza recomendo 👍

Great location in the city, everything is a walk away or you can take a scooter or bike. Staff was super friendly and helpful and Tony was especially helpful and polite! The restaurant in the hotel has great food! And the best ranch dressing I’ve ever tried, everything is made in-house. Would definitely recommend👍 Excelente ubicación en la ciudad, todo está a un paseo o puedes tomar un scooter o una bicicleta. El personal fue muy amable y servicial, y Tony fue especialmente servicial y educado. El restaurante del hotel tiene buena comida! Y el mejor aderezo ranchero que he probado, todo está hecho en casa. Definitivamente lo recomendaría 👍

While this location was very convenient, I will most certainly not be staying again. After having booked this hotel over a year ago for the Chicago Marathon, I was informed by the front desk staff that a late checkout would not be allowed. I booked this hotel with the understanding that I would be allowed a late checkout. What a pity.

Great location in the city, everything is a walk away or you can take a scooter or bike. Staff was super friendly and helpful and Tony was especially helpful and polite! The restaurant in the hotel has great food! And the best ranch dressing I’ve ever tried, everything is made in-house. Would definitely recommend 👍

Upon arrival they took me to a room without a view, and I paid for a room with a view, I felt that they tried to trick me, but it was soon resolved and they put me in a room with half a view. The Hotel is clean, which is rare here in the US, so if you want something clean, this is the place.The Jesus who is at the entrance is a great person and deserves 10 stars, smelling hotel and organizing, if you take a friend to have breakfast there, you will pay an extra fee of $15 I loved half room and comfortable bed, clean and beautiful view, even though it is half a view Na chegada me levaram para um quarto sem vista, e eu paguei por um quarto com vista, senti que tentaram me enganar, mas logo foi resolvido e me colocaram em um quarto com meia vista. O hotel é limpo, o que é raro aqui nos EUA, então se você quer algo limpo, este é o lugar. O Jesus que está na entrada é uma ótima pessoa e merece 10 estrelas, cheirando hotel e organizando, se você levar um amigo para tomar café da manhã lá, pagará uma taxa extra de $15 Adorei meio quarto e cama confortável, vista limpa e linda, mesmo sendo meia vista

Perfecto, habían dos señores hispanos , tenían una amabilidad estupenda, me atendieron súper , cargaron mis maletas , q Dios los bendiga

Upon arrival they took me to a room without a view, and I paid for a room with a view, I felt that they tried to trick me, but it was soon resolved and they put me in a room with half a view. The Hotel is clean, which is rare here in the US, so if you want something clean, this is the place.The Jesus who is at the entrance is a great person and deserves 10 stars, smelling hotel and organizing, if you take a friend to have breakfast there, you will pay an extra fee of $15 I loved half room and comfortable bed, clean and beautiful view, even though it is half a view Al llegar me llevaron a una habitación sin vista, y pagué una habitación con vista, sentí que me intentaron engañar, pero pronto se resolvió y me pusieron en una habitación con media vista. El hotel está limpio, lo cual es raro aquí en los Estados Unidos, así que si quieres algo limpio, este es el lugar. El jesus que esta en la entrada es una gran persona y se merece 10 estrellas, huele a hotel y organiza, si llevas a un amigo a desayunar alli, pagaras un extra de $15 Me encantó la mitad de la habitación y la cama cómoda, limpia y hermosa vista, a pesar de que es la mitad de una vista

Upon arrival they took me to a room without a view, and I paid for a room with a view, I felt that they tried to trick me, but it was soon resolved and they put me in a room with half a view. The Hotel is clean, which is rare here in the US, so if you want something clean, this is the place. The Jesus who is at the entrance is a great person and deserves 10 stars, smelling hotel and organizing, if you take a friend to have breakfast there, you will pay an extra fee of $15 I loved half room and comfortable bed, clean and beautiful view, even though it is half a view

Disappointing experience yesterday. I requested an early check-in prior to driving to Chicago. I understand that the request is not guaranteed; however the app didn’t tell me otherwise. I arrived about 1 (requested noon) and was advised that they would call me if my room was completed prior to the 4pm check-in. Didn’t hear anything so headed back at 4:30…! Room still not done. Ok, I’ll just wait in the lobby..shouldn’t be too much longer, right? They had no idea how much longer it would be after an hour of waiting. After noticing everyone else was offered water, vouchers and other accommodations while I sat tired, thirsty and hungry I decided to cancel and go across the street to a Hilton. One guy was offered everything with the exception of a happy ending. I said maybe once I get out of silver status, I’ll be treated better. Oh well. Never again. Decepcionante experiência ontem. Solicitei um check-in antecipado antes de dirigir para Chicago. Entendo que a solicitação não é garantida; no entanto, o aplicativo não me disse o contrário. Cheguei cerca de 1 (solicitado meio-dia) e fui avisado de que eles me ligariam se meu quarto fosse concluído antes do check-in às 16h. Não ouvi nada, então voltei às 4:30…! Quarto ainda não concluído. Ok, vou esperar no lobby... não deve demorar muito, certo? Eles não tinham ideia de quanto tempo levaria depois de uma hora de espera. Depois de perceber que todos os outros receberam água, vouchers e outras acomodações enquanto eu estava sentado cansado, com sede e com fome, decidi cancelar e atravessar a rua para um Hilton. A um cara foi oferecido tudo, com exceção de um final feliz. Eu disse que talvez quando eu sair do status de prata, eu seja tratado melhor. Ah bem. Nunca mais.

Disappointing experience yesterday. I requested an early check-in prior to driving to Chicago. I understand that the request is not guaranteed; however the app didn’t tell me otherwise. I arrived about 1 (requested noon) and was advised that they would call me if my room was completed prior to the 4pm check-in. Didn’t hear anything so headed back at 4:30…! Room still not done. Ok, I’ll just wait in the lobby..shouldn’t be too much longer, right? They had no idea how much longer it would be after an hour of waiting. After noticing everyone else was offered water, vouchers and other accommodations while I sat tired, thirsty and hungry I decided to cancel and go across the street to a Hilton. One guy was offered everything with the exception of a happy ending. I said maybe once I get out of silver status, I’ll be treated better. Oh well. Never again. Experiencia decepcionante ayer. Solicité un check-in temprano antes de conducir a Chicago. Entiendo que la solicitud no está garantizada; sin embargo, la aplicación no me dijo lo contrario. Llegué alrededor de la 1 (mediodía solicitado) y me informaron que me llamarían si mi habitación estaba completa antes del check-in a las 4 pm. ¡No escuché nada, así que volví a las 4:30…! La habitación aún no está lista. Vale, esperaré en el vestíbulo... no debería tardar mucho, ¿verdad? No tenían idea de cuánto tiempo más sería después de una hora de espera. Después de notar que a todos los demás se les ofreció agua, vales y otros alojamientos mientras yo estaba sentada cansada, sedienta y hambrienta, decidí cancelar y cruzar la calle hacia un Hilton. A un chico se le ofreció todo excepto un final feliz. Dije que tal vez una vez que salga del estatus de plata, me tratarán mejor. Oh bien. Nunca más.

Disappointing experience yesterday. I requested an early check-in prior to driving to Chicago. I understand that the request is not guaranteed; however the app didn’t tell me otherwise. I arrived about 1 (requested noon) and was advised that they would call me if my room was completed prior to the 4pm check-in. Didn’t hear anything so headed back at 4:30…! Room still not done. Ok, I’ll just wait in the lobby..shouldn’t be too much longer, right? They had no idea how much longer it would be after an hour of waiting. After noticing everyone else was offered water, vouchers and other accommodations while I sat tired, thirsty and hungry I decided to cancel and go across the street to a Hilton. One guy was offered everything with the exception of a happy ending. I said maybe once I get out of silver status, I’ll be treated better. Oh well. Never again.

Drove overnight to this hotel in which I had a reservation. Upon walking in at 2am was met with grumpy faces and a clerk with a attitude. Very unfriendly. Take the elevator to my floor the hall stinks like cigarettes smoke. Enter my room and hit with a overpowering smell of mildew. At 2am my friend and I are dead tired and we concluded that going down to complain about the smell wouldn’t yield much resolve so we decide to just leave at daybreak. I went to sit on my bed and by behind felt wet, I get up and check the bed and I feel the sheets on the bed are very damp, my friend found hers the same way. Not only were the sheets wet so was the blankets on both beds. This time we go to the front desk and I told her the bedding was wet, she rudely repeats “wet”! I explained that perhaps they were not done drying before housekeeping applied them to the bed. She looks frustrated, picks up the phone and told someone to bring new sheets. We go back to the room and someone came and threw two thin sheets on the foot of the bed and expected us to remake the bed, never replacing the comforters. I call and ask why do I a guest who has paid a lot to stay there have to change my sheets ? She said there is nothing she can do and if I’m unhappy to call the manger the next day (which was a Sunday). I call American Express (3rd party booking) and after hearing the situation they called to the front desk and when they ask the front desk what is their policy in situations like this the, the girl said “she doesn’t know”. American Express tried for over an hour with me on hold to get us a new room or a refund , was told no and there is nothing they can do. We were stuck there to sleep in wet beds. Asked for an iron upon waking was told they don’t have any but all rooms have a clothes steamer, I informed her my room did not, she then said she’d send me a steamer, someone brought a dirty broken iron to the room. I was able to obtain the managers info but it’s pointless. I have called and emailed Ms. Lopez to no avail. They refuse to make this right. The place is a smelly dump with below standard, unprofessional service. Was told the room had a view, it didn’t. The place looks nothing like the pictures online and I would have preferred to stay at a low budget motel than to be treated how we were. I will continue to escalate this issue until it is resolved. Dirigi durante a noite para este hotel em que eu tinha uma reserva. Ao entrar às 2 da manhã, encontrei rostos mal-humorados e um balconista com atitude. Muito hostil. Pegue o elevador para o meu andar, o corredor fede como fumaça de cigarro. Entre no meu quarto e seja atingido por um cheiro insuportável de mofo. Às 2 da manhã, meu amigo e eu estamos mortos de cansaço e concluímos que descer para reclamar do cheiro não renderia muita resolução, então decidimos sair apenas ao raiar do dia. Fui sentar na minha cama e por trás me senti molhada, me levanto e verifico a cama e sinto que os lençóis da cama estão muito úmidos, minha amiga encontrou os dela da mesma forma. Não apenas os lençóis estavam molhados, mas também os cobertores de ambas as camas. Desta vez vamos até a recepção e eu disse a ela que a roupa de cama estava molhada, ela repete rudemente “molhada”! Expliquei que talvez eles não tivessem terminado de secar antes que a arrumadeira os aplicasse na cama. Ela parece frustrada, pega o telefone e diz a alguém para trazer novos lençóis. Voltamos para o quarto e alguém veio e jogou dois lençóis finos no pé da cama e esperava que refizéssemos a cama, nunca trocando os edredons. Eu ligo e pergunto por que um hóspede que pagou muito para ficar lá tem que trocar meus lençóis? Ela disse que não há nada que ela possa fazer e se eu estiver infeliz em ligar para a manjedoura no dia seguinte (que era um domingo). Ligo para American Express (reserva de terceiros) e depois de ouvir a situação ligaram para a recepção e quando perguntam à recepção qual é a sua política em situações como esta, a rapariga disse “não sabe”. A American Express tentou por mais de uma hora comigo em espera para conseguir um novo quarto ou um reembolso, foi informado que não e não há nada que eles possam fazer. Estávamos presos lá para dormir em camas molhadas. Pediram um ferro de passar ao acordar e disseram que não tinham, mas todos os quartos têm vaporizador de roupas, informei a ela que meu quarto não tinha, ela então disse que me enviaria um vaporizador, alguém trouxe um ferro sujo e quebrado para o quarto . Consegui obter as informações dos gerentes, mas é inútil. Liguei e enviei um e-mail para a Sra. Lopez sem sucesso. Eles se recusam a fazer isso direito. O local é um lixão fedorento com serviço não profissional e abaixo do padrão. Disseram que o quarto tinha vista, não. O lugar não se parece em nada com as fotos online e eu teria preferido ficar em um motel de baixo orçamento do que ser tratado como éramos. Vou continuar a escalar esse problema até que seja resolvido.

Check in took over 30 minutes as did parking the car. By the time we reached front of line for check in it was clear that the hotel did not have rooms ready for any of the people checking in (there was one front desk clerk at 4pm on Saturday of Memorial Day weekend). They told us they “might” have a room ready in a few hours but that they would WRITE down our names on a slip of paper with all of the other people checking in (mind you we had completed online mobile check in the evening before). We did not hear one word from the hotel all night and when we returned after a concert at 12:15am we then had to wait in line for 45 minutes to get a room much smaller than the room that we paid for. Both my husband and I have reached out repeatedly to the hotel manager and have heard nothing in return. We were charged over $600 per room for a different room than reserved and a room in which we spent 8 hours before we needed to check out. And I’m not even certain that the room we stayed in had changed the sheets on the bed. This was the worst customer service experience ever and we travel a lot. My husband travels extensively for work and always stays in Marriott properties - this was the worst experience of all. Does not even deserve one star. The only decent human we encountered was the kind bellman who showed us a quiet public restroom on the 2nd floor where we could change clothes and freshen up after our 4 hour drive. I understand staffing is difficult at the moment but don’t book rooms that you can’t guarantee to your guests. And if you have a colossal screw up like this, then only charge 50% of the room rate since we were only able to spend 50% of promised time in room. O check-in levou mais de 30 minutos, assim como o estacionamento do carro. No momento em que chegamos à frente da fila para o check-in, ficou claro que o hotel não tinha quartos prontos para qualquer uma das pessoas que fizessem o check-in (havia um funcionário da recepção às 16h no sábado do fim de semana do Memorial Day). Eles nos disseram que "poderiam" ter um quarto pronto em algumas horas, mas que escreveriam nossos nomes em um pedaço de papel com todas as outras pessoas fazendo check-in (lembre-se de que concluímos a verificação móvel on-line na noite anterior) . Nós não ouvimos uma palavra do hotel durante toda a noite e quando voltamos depois de um concerto às 12h15, tivemos que esperar na fila por 45 minutos para obter um quarto muito menor do que o quarto que pagamos. Tanto meu marido quanto eu entramos em contato repetidamente com o gerente do hotel e não ouvimos nada em troca. Nós fomos cobrados mais de $ 600 por quarto para um quarto diferente do reservado e um quarto em que passamos 8 horas antes que precisávamos fazer o check-out. E nem tenho certeza de que o quarto em que ficamos havia trocado os lençóis da cama. Esta foi a pior experiência de atendimento ao cliente de todos os tempos e viajamos muito. Meu marido viaja muito a trabalho e sempre fica em propriedades Marriott - essa foi a pior experiência de todas. Não merece nem uma estrela. O único humano decente que encontramos foi o tipo mensageiro que nos mostrou um banheiro público tranquilo no 2º andar, onde poderíamos trocar de roupa e nos refrescar após nossas 4 horas de carro. Entendo que a equipe esteja difícil no momento, mas não reserve quartos que você não possa garantir aos seus hóspedes. E se você tiver uma bagunça colossal como essa, só cobre 50% da tarifa do quarto, pois só conseguimos gastar 50% do tempo prometido no quarto.

Check in took over 30 minutes as did parking the car. By the time we reached front of line for check in it was clear that the hotel did not have rooms ready for any of the people checking in (there was one front desk clerk at 4pm on Saturday of Memorial Day weekend). They told us they “might” have a room ready in a few hours but that they would WRITE down our names on a slip of paper with all of the other people checking in (mind you we had completed online mobile check in the evening before). We did not hear one word from the hotel all night and when we returned after a concert at 12:15am we then had to wait in line for 45 minutes to get a room much smaller than the room that we paid for. Both my husband and I have reached out repeatedly to the hotel manager and have heard nothing in return. We were charged over $600 per room for a different room than reserved and a room in which we spent 8 hours before we needed to check out. And I’m not even certain that the room we stayed in had changed the sheets on the bed. This was the worst customer service experience ever and we travel a lot. My husband travels extensively for work and always stays in Marriott properties - this was the worst experience of all. Does not even deserve one star. The only decent human we encountered was the kind bellman who showed us a quiet public restroom on the 2nd floor where we could change clothes and freshen up after our 4 hour drive. I understand staffing is difficult at the moment but don’t book rooms that you can’t guarantee to your guests. And if you have a colossal screw up like this, then only charge 50% of the room rate since we were only able to spend 50% of promised time in room. El registro tomó más de 30 minutos al igual que estacionar el automóvil. Cuando llegamos al frente de la fila para hacer el check in, estaba claro que el hotel no tenía habitaciones listas para ninguna de las personas que se registraban (había un recepcionista a las 4 p. m. el sábado del fin de semana del Día de los Caídos). Nos dijeron que "podrían" tener una habitación lista en unas pocas horas, pero que ESCRIBIRÍAN nuestros nombres en una hoja de papel con todas las demás personas que se registraron (tenga en cuenta que habíamos completado el registro móvil en línea la noche anterior) . No escuchamos una palabra del hotel en toda la noche y cuando regresamos después de un concierto a las 12:15 a.m., tuvimos que esperar en la fila durante 45 minutos para obtener una habitación mucho más pequeña que la habitación por la que pagamos. Tanto mi esposo como yo nos hemos comunicado repetidamente con el gerente del hotel y no hemos recibido nada a cambio. Nos cobraron más de $ 600 por habitación por una habitación diferente a la reservada y una habitación en la que pasamos 8 horas antes de que tuviéramos que hacer el check out. Y ni siquiera estoy seguro de que la habitación en la que nos alojamos haya cambiado las sábanas de la cama. Esta fue la peor experiencia de servicio al cliente y viajamos mucho. Mi esposo viaja mucho por trabajo y siempre se hospeda en las propiedades de Marriott; esta fue la peor experiencia de todas. Ni siquiera se merece una estrella. El único ser humano decente con el que nos encontramos fue el amable botones que nos mostró un baño público tranquilo en el segundo piso donde podíamos cambiarnos de ropa y refrescarnos después de nuestro viaje de 4 horas. Entiendo que la dotación de personal es difícil en este momento, pero no reserve habitaciones que no pueda garantizar a sus invitados. Y si tiene un error colosal como este, solo cobre el 50% de la tarifa de la habitación, ya que solo pudimos pasar el 50% del tiempo prometido en la habitación.

Buenas habitaciones y restaurante.

Drove overnight to this hotel in which I had a reservation. Upon walking in at 2am was met with grumpy faces and a clerk with a attitude. Very unfriendly. Take the elevator to my floor the hall stinks like cigarettes smoke. Enter my room and hit with a overpowering smell of mildew. At 2am my friend and I are dead tired and we concluded that going down to complain about the smell wouldn’t yield much resolve so we decide to just leave at daybreak. I went to sit on my bed and by behind felt wet, I get up and check the bed and I feel the sheets on the bed are very damp, my friend found hers the same way. Not only were the sheets wet so was the blankets on both beds. This time we go to the front desk and I told her the bedding was wet, she rudely repeats “wet”! I explained that perhaps they were not done drying before housekeeping applied them to the bed. She looks frustrated, picks up the phone and told someone to bring new sheets. We go back to the room and someone came and threw two thin sheets on the foot of the bed and expected us to remake the bed, never replacing the comforters. I call and ask why do I a guest who has paid a lot to stay there have to change my sheets ? She said there is nothing she can do and if I’m unhappy to call the manger the next day (which was a Sunday). I call American Express (3rd party booking) and after hearing the situation they called to the front desk and when they ask the front desk what is their policy in situations like this the, the girl said “she doesn’t know”. American Express tried for over an hour with me on hold to get us a new room or a refund , was told no and there is nothing they can do. We were stuck there to sleep in wet beds. Asked for an iron upon waking was told they don’t have any but all rooms have a clothes steamer, I informed her my room did not, she then said she’d send me a steamer, someone brought a dirty broken iron to the room. I was able to obtain the managers info but it’s pointless. I have called and emailed Ms. Lopez to no avail. They refuse to make this right. The place is a smelly dump with below standard, unprofessional service. Was told the room had a view, it didn’t. The place looks nothing like the pictures online and I would have preferred to stay at a low budget motel than to be treated how we were. I will continue to escalate this issue until it is resolved.

Check in took over 30 minutes as did parking the car. By the time we reached front of line for check in it was clear that the hotel did not have rooms ready for any of the people checking in (there was one front desk clerk at 4pm on Saturday of Memorial Day weekend). They told us they “might” have a room ready in a few hours but that they would WRITE down our names on a slip of paper with all of the other people checking in (mind you we had completed online mobile check in the evening before). We did not hear one word from the hotel all night and when we returned after a concert at 12:15am we then had to wait in line for 45 minutes to get a room much smaller than the room that we paid for. Both my husband and I have reached out repeatedly to the hotel manager and have heard nothing in return. We were charged over $600 per room for a different room than reserved and a room in which we spent 8 hours before we needed to check out. And I’m not even certain that the room we stayed in had changed the sheets on the bed. This was the worst customer service experience ever and we travel a lot. My husband travels extensively for work and always stays in Marriott properties - this was the worst experience of all. Does not even deserve one star. The only decent human we encountered was the kind bellman who showed us a quiet public restroom on the 2nd floor where we could change clothes and freshen up after our 4 hour drive. I understand staffing is difficult at the moment but don’t book rooms that you can’t guarantee to your guests. And if you have a colossal screw up like this, then only charge 50% of the room rate since we were only able to spend 50% of promised time in room.

recomendable

A virada do ano prometia ser alegre e tranquila mas são 2:52am e ainda não dormimos pois os hóspedes do apartamento 1014 estão aos berros celebrando o ano novo. Ligamos várias vezes na recepção que tentou advertir o hóspede, sem sucesso. Esse homem grita no corredor para que os outros hóspedes sintam-se ameaçados. Estamos sem dormir. Há algumas horas saímos para ir jantar e haviam 2 rapazes, visivelmente alterados, no elevador. Percebemos que não há qualquer controle de entrada e saída do hotel. Localização boa porém totalmente inseguro!

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