Avani Cancún Airport
Carr Fed Cancun - Puerto Morelos Sm 47 M01 L 1- 22, Near Xoximilco, Cancun, 77506, Mexico
Rating
4.2
Price Level
$
غرف
140
Pets
No
26
Jan
Avani Cancún Airport, Cancun
Avani Cancún Airport
Price & Availability
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Overall
Excellent
4.2
31 reviews
5
328
4
45
3
27
2
17
1
25
Customers Review
Cleanliness 4.5
Comfort 4.3
Neighborhood 4
Amenities 4.1
Condition 4.3
Recomendation 100%
“There hotel is about 15mn drive from the airport. Rooms are spacious and the bed is for sure the main reason I would go back again.Other that than it’s pretty terrible. Our first roomwas really dirty and no cleaning was done in the bathroom. After switching to another one it was still not very clean but manageable - we had to ask for soap and towels only. Funny detail, at low flow the faucet water does not reach the sink… The breakfast was super chaotic, clearly a lack of thinking by hotel management. 3 poor guys running around like headless chickens without any organisation but a lot of good will !”
— Emilien Mathia
“I’ve never seen such a poor service...
We went to the restaurant for dinner, we received one plate 1h30 after ordering it and the second 2h after. Even more surprising, people who came in later got their food before us (still more than 1h after they ordered...). There were minimum 4 waiters and 3 cooks and still they were not able to take care of 5 tables at the restaurant to deliver basic orders (pasta, fajitas, etc).
After this bad experience, I preferred not to come back and get room service for breakfast. 1h after my order, still no confirmation or update despite numerous calls to front desk so I had to cancel it.
Apart from that the room is clean and well furnished. However please note that I was really surprised to see that all rooms are putting their food trash in the hallway and no one collected it during our 24h stay (staff clearly saw it but no one appeared disturbed by this lack of cleanliness). Strange hotel, ok for airport transit only”
— Victoire Rey
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