“Won't return. We just joined Hilton Honours prior to this visit, and are seriously questioning that choice. Hopefully our issues are unique to this (weirdly combined Hampton/Homewood) hotel. We were lied to 3 times about the cost of valet parking. While the room was fine, it was advertised as "lakeview" - yes, we saw a sliver of it, but nothing like the pictures online. Our reservation was for 3 people, but it was set up for 2 & we had to call numerous times to get linens, pillows, coffee etc for our daughter. Elevators took FOREVER in the morning. The toilet screamed (yes, screamed) every time we flushed it. Front desk staff was friendly & accomodating, but valet was not, actually thought I was lying to him about what I had been told 3x about the price of valet parking. Challenged me on where I'd heard it (twice over the phone, and the twice was because I didn't believe the price the first time, it seemed too good to be true. So I called back & confirmed.) and then when I was able to give him the name of the man who had checked us in (Hector) & had, for a third time, confirmed the price I'd been told over the phone, he took us inside & very specifically asked him the price in a way that gave the answer he wanted Hector to say - so he could look at us like we'd lied to him. Not cool at all. The pool was a tiny little cement block on the roof. Location was nice, but when you're paying a premium price for Hilton's amenities, the hotel should be better than this.”

“Because Homewood Suites was the first brand I every booked for a hotel, I played it safe and did the same. The location is perfect, because everything we wanted to try and visit was within a mile from the hotel. Our room was on the 29th floor out of 36? The elevators are split, so you'll have to use one side if you want to go to floors 1 - 13? and the rest for the other floors. The pool's the deepest I have ever seen, it goes from 5-7 feet deep! I was quite excited, but wish there was a shower room or a hose for guests to wash themselves before jumping in. Also, the towels barely wrapped around me. There's no bars or restaurants in the hotel as well. The most exciting part of the hotel was the fact that I could unlock the door using my phone!! It's the first time for me and I took every opportunity to use it, even though connection was spotty most of the time.”