“To begin with, those pictures of large, spacious rooms are a lie. I've seen larger rooms in the Hampton Inn.Secondly, those pictures of the Breakfast Bar are also a lie. Try a Grab n Go breakfast of 2 boiled eggs, a icebox cold muffin, a small yogurt cup., and a granola bar instead. Embassy Suites is back in full swing with a full breakfast, but not this postage stamp sized room hotel. By the way, you can use your digital key to access the side entrances off hours, but not your hard card room key! Mask mandates are (sometimes) enforced, like when asking for change to tip the housekeeping staff, unless you're sitting in the same lobby drinking coffee, and then no mask is quite okay. Don't get me wrong, the Boomer age staff is super friendly, outgoing, and cheerful; the Millenial staff I met, weren't.Will I ever come back here??? NO! The disappointment in the room size was bad enough, the breakfast was the tie breaker; the Millenial front desk clerk sealed the deal! I will stay loyal to my Hilton chains, but this brand is definitely off the list..”

“The young lady that works the desk at night needs a heavy sprinkle of customer service dust. I'm a Hilton honors member and she didn't give AF. She wouldn't even let me finish my sentences. Went next door to the Homewood, also a. Hilton property and I was treated much better”