The Westin Resort & Spa, Cancun
Boulevard Kukulcan Km 20, In Cancun (Zona Hotelera), Cancun, 77500, Mexico
Rating
4
Price Level
$$
Chambre(s)
379
Pets
Non
de KRW 2,034,264.10
02
juin
The Westin Resort & Spa, Cancun, Cancun
The Westin Resort & Spa, Cancun
L'élégant complexe de luxe est au bord de la plage de sable fin. De nombreuses possibilités d'achats et de divertissements vous attendent dans les environs. L'aéroport international est à environ 18 km.Entièrement rénové en 2006, le complexe compte en tout 379 logements, répartis sur 7 étages. Il propose à ses hôtes un superbe jardin et centre aquatique, un salon de coiffure, un accès Internet, un bar agréable et un restaurant. Le service de chambre et le service de blanchisserie complètent les prestations. Des places de parking sont disponibles.Aménagés avec goût, les logements disposent d'une salle de bain avec sèche-cheveux, d'un téléphone, d'un accès Internet et d'un coffre-fort.Une piscine et une terrasse ensoleillée sont à la disposition des hôtes sur le domaine de l'hôtel. Il est également possible de profiter de la salle de fitness et du sauna. Un court de tennis est proposé.
Prix et disponibilité
Select your room
Standard Double Room (Ocean View) ·
Chambre seulement · Double
Prix du forfait
Non Refundable
Standard Room (Ocean View) ·
Chambre seulement
Prix du forfait
Non Refundable
Standard King Room (Ocean View) ·
Chambre seulement · King
Non Refundable
Deluxe 2 Double Room (Lagoon View) with Balcony ·
Chambre seulement · 2 Double
Non Refundable
Standard 2 Double Room (Ocean View) ·
Chambre seulement · 2 Double
Non Refundable
Standard Room (Ocean View) ·
Bed & Breakfast for 2 Guests
Prix du forfait
Non Refundable
Standard Double Room (Ocean View) ·
Bed & Breakfast for 2 Guests · Double
Prix du forfait
Non Refundable
Standard King Room (Ocean View) ·
lit et petit-déjeuner · King
Non Refundable
Standard 2 Double Room (Ocean View) ·
lit et petit-déjeuner · 2 Double
Non Refundable
Deluxe Room (Ocean View) ·
Chambre seulement
Prix du forfait
Non Refundable
Deluxe 2 Double Room (Ocean View) with Balcony ·
Chambre seulement · 2 Double
Non Refundable
Deluxe King Room (Ocean View) with Balcony ·
Chambre seulement · King
Non Refundable
Junior Suite (Lagoon View) ·
Chambre seulement
Prix du forfait
Non Refundable
1 Bedroom Junior Suite (Lagoon View) ·
Chambre seulement
Non Refundable
Deluxe 2 Double Room (Lagoon View) with Balcony ·
lit et petit-déjeuner · 2 Double
Non Refundable
Deluxe Double Room (Ocean View) ·
Chambre seulement · Double
Non Refundable
Deluxe Double Room (Ocean View) ·
lit et petit-déjeuner · Double
Non Refundable
Deluxe 2 Double Room (Ocean View) with Balcony ·
lit et petit-déjeuner · 2 Double
Non Refundable
Deluxe King Room (Ocean View) with Balcony ·
lit et petit-déjeuner · King
Non Refundable
1 Bedroom Junior Suite (Lagoon View) ·
lit et petit-déjeuner
Non Refundable
1 Bedroom Standard Suite (Ocean View) ·
Chambre seulement
Non Refundable
1 Bedroom Standard Suite (Ocean View) ·
lit et petit-déjeuner
Non Refundable
1 Bedroom Presidential Suite (Ocean View) with Balcony ·
lit et petit-déjeuner
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4
1432 reviews
5
1827
4
1408
3
667
2
351
1
270
Customers Review
Localisation 5
Cleanliness 4.2
Comfort 4
Neighborhood 4
Amenities 4.1
Condition 3.9
Recomendation 55.9%
“This hotel is only partially functional. We are staying here currently, and are repeatedly being told by management that various amenities (e.g., Flowrider, Hot Tubs, kids center, activities center, outside sports bar, BBQ pits for cooking, housekeeping, etc.) are “closed due to COVID.” This is nonsensical, as Quintana Roo/Cancun is “green” for COVID restrictions- the least restricted of Mexico’s four tier system. According to the Mexican and local Quintana Roo government resources, these amenities are ok to be open and functional, provided reasonable precautions are taken. The Westin Resort and Spa hotel, contrary to government recommendations and guidelines, repeatedly tells us amenities are “closed due to COVID” and/or “direction from their corporate office.” Prior to arriving at the Westin Resort and Spa this afternoon, we stayed at the Westin Lagunamar for five nights. The Westin Lagunamar is just down the road (about 10 minutes away) and was fully functional; all amenities were open. Masks were required in common areas and I saw the employees doing a phenomenal job of keeping everything clean. I felt very comfortable and safe there. Conversely, the Westin Resort and Spa is run down, empty, and partially closed (although their service/cleaning staff are very kind and welcoming). We were not notified of any of these shut downs and restrictions until we arrived and were checking in. At that point, we had no other option. It’s like a bait and switch routine. Interestingly, they are still charging their normal prices and room rates for a partially inoperable hotel. The service staff have been great. They are all friendly and welcoming. The food at the pool/beach and at the on-site restaurant (Stone and Sea?) is delicious. My son had the NY steak and I had the grilled chicken and grilled veggies. The grilled zucchini was amazing. My brother said he ate the best burrito of his life at the sports bar, and my chicken tacos from the pool/beach bar were fantastic. When the BBQ grills were still inoperable on the last night of our stay, the sports bar staff was awesome and cooked our chicken breasts for us at no charge. While I find the people who work here to be great, the office staff have not been as friendly or accommodating. My brother is a Westin timeshare owner. As an owner, one of the touted benefits is late checkout. We asked several times for a late checkout and each front desk, concierge, and office staff refused, saying late checkout is only available on the “hotel” side of the resort- it’s not available for the suites or studio rooms. SMH. Also- the pictures online look NOTHING like the hotel or grounds now. It’s stunning how beautiful the pictures look online, and not so much in real life. It’s like a cheaper version of what is shown online. The gym looks nothing like the online pictures and is missing half the equipment and machines shown in the pictures. Plus the equipment must have been built in the 80s. It’s very dated and old, barely functional.The room doors are not soft close doors, so it is very noisy. I can hear doors closing down the hallway from inside my room. The bed and linens are not the Westin Heavenly bed. The linens are hard and scratchy and the bed is hard. The towels are the Heavenly brand.We have a strange sewer-like smell coming from the pipes in the bathroom and the shower head is covered with lime scale and rust. Truly, it’s a bait and switch beyond even the closed amenities. I highly recommend going down the beach to the Westin Lagunamar and avoiding the subpar Westin Resort and Spa.”
— Dana Smith
“Great place but expect no special treatment if you are a loyal customers
Stayed four nights in a two bed room vila. Clean and well maintained place. It had everything we needed, 3 massive TVs, fully equipped kitchen, washer and dryer, massive balcony and more. The restaurants serve amazing food. The beach is clean and well staffed.
The disappointment was that you get charged to use the sauna. In addition, you get kicked out at 10 in the morning. Even with my platinum elite status they refused to give me a late check out. That is below expectation and it kind of ruined our experience. After all you come to Cancun to party and the least you should get is a noon check out after a rough night.”
— Ertra Natey
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