Beautifully run hotel. Excellent, helpful staff. Rooms are in great shape. Breakfast is superior to most hotel breakfasts with lots of extras. We've stayed here several times and this hotel is consistently excellent.

Still here, Please read: Where do I start on how bad the housekeeping and service is at this hotel..First off, I stay with Marriott’s around the world and have done so for years. I am still here, day 6 of 8 days and I have still not had my room cleaned, fresh sheets, bed made or more coffee as of yet. Nothing, with the exception of fresh towels, has been done. 2 days ago I asked the front desk (Melissa) if I could have housekeeping. She stated “We are pretty busy today, we could do tomorrow?” I said that’s fine, I just need fresh towels which were delivered. The next day we came back in the late evening, nothing had been cleaned, bed, bathroom, nothing. I called the front desk and complained and they told me I was only scheduled for a “Refresh” and not a “Full Cleaning”. This “multi level” cleaning was not explained to me when I checked in. She promised me I would get a “Full Service cleaning” the next day. The next morning (today) I double checked with the front desk to ensure we were scheduled for the full service which we were. We just returned after a long day out and again, the room had not been cleaned, no new sheets, bed not made, no bathroom or kitchen cleaning done, No new coffee. Honestly, I just can’t help but laugh at this point about how badly the housekeeping and service is. Apparently the manger is away until next week but I will be speaking with Megan the supervisor about this and see what she has to say. Again, Gold member here, stay around the world, and have never seen the service at a Marriott Super chain this bad before. One other point, you receive an automated message from “Melissa” when you check in about how your room is and another half way through your stay asking for your rating from 1-10. I responded to both with no reply. What’s the point? Other tips: Breakfast is over at 9am on weekdays, 930 weekends. Gym has 2 treadmills, 1 elliptical and a multi use cable machine. Buildings are all separate so you must exit your building to access the lobby.

It's a 25 year old building but the exterior has been newly painted. The rooms need updating. They also need to improve on following up with hotel guests. I called about a few things and I never received a call back. I had to call back multiple times before I received a response. I am a titanium member and they did provide an upgraded room.

What a nightmare! Some guests had set up a 4-foot tall speaker by the pool and were playing music so loud that the windows all around were shaking. I took some video - from 50 feet away - and it overwhelmed the microphone on my phone. The attitude of the girl at the desk was: "don't like it? go somewhere else". So we did. One of the worst hotel experiences I've had in a long time. Do only reason they got 2 stars instead of 1 is that at least they didn't charge me for "cancelling at the last minute".

Check-in was quick and easy! Got my room keys, front desk showed on a map where the room was located and assisted with all questions I've had. Room was cleaned, organized, and I am surprised at all the details of the room such as in-room coffee, salt/pepper, plates, pots, pans, and more. This is definitely a room I could stay in for a long period of time, especially with the free parking compared to other hotels and the complimentary breakfast provided which was very wholesome with lots of options. The desk within the room was very spacious where I could easily work remotely. I do wish there was an Ethernet port where I could directly connect to the Internet if needed. Room came equipped with a full size refrigerator, two burner stove, microwave, and dishwasher. Room came with plates, bowls, silverware, and pots/pans. Bed was comfortable. Only down side of the stay was the guide was incorrect, date/time on the TV guide showed 2019 and incorrect time, and the bathroom fan was loose which seemed to make it really loud when the bathroom door was not closed. These downfalls did not change the overall satisfaction of the stay and would definitely visit again due to the great stay, close proximity to many things such as AMC, Dave and Busters, and stores. Would definitely give the hotel a solid 4 out of 5.

It's a hotel. As expected. Clean

The best thing about this hotel has to be my check in experience. Shoundra (not sure if that is spelled right) was super polite and accommodating, very knowledgeable, friendly , and explained everything very professionally. The bed in the hotel room was great. I sunk into it like a cloud and for me personally I like that. Downside is that is you stay at here the room that i was in was in the 200 hall and that is a separate building that is not accessible from the lobby. I had to walk outside, past the pool, and into the only door that you can re enter so if expecting visitors they will get stuck without a key as did mine. Really that's the only con. Pros outweigh the cons so I will be back. Thanks Shoundra!

It was wonderful experience and very relaxing two thumbs up

I HAVE ALWAUYS LOVED RESIDENCE INN. THIS TIME I DID FIND CRACKERS AND A SHOE UNDER THE BED.

This hotel is amazing. Very clean. I do feel that if you're staying in the hotel you should have free parking. Parking situation is not very good. The lazy river is amazing. And the service around the pool is excellent

We tend to lean toward the Marriott brand because of dependability and reputation. This hotel was no exception. It is designed with the 2 room concept which we appreciate more than the more open...

The rooms were very “shop worn” with leaky faucets, broken appliances, badly stained rugs etc. Staff were congenial and attempted to correct what they could but quality control needs improvement...

During our stay here, we experienced impeccable service across the board - from the front desk to the housekeeping staff. Everyone had a smile on their faces, whether it was late at night or early in...

I asked for a quiet room, but there are prostitutes coming and going at all hours of the day or night. one even propositioned my husband. This is sick and they should be run out of here. Otherwise...

The woman who checked me in was friendly & very helpful. I was looking for a local restaurant that served Mexican Cuisine, she nailed it, it was fabulous. bed was comfortable, room/suite was...

Easy off and on for highway. We chose this hotel because we had a Dr. appointment at the Mayo clinic. Less than 10 min door to door. The room was clean and quiet and bed, as always was great. It...

We spent 7 days here in the middle of April. Hotel is in a good location as you have easy access to highway 60 and 101. Rooms were a good size and clean and we had everything we needed. It was nice...

We stayed here for 4 nights while seeing family in Tempe. This is an older property but our room was clean and comfortable. Breakfast was good. The back of the property is right on/adjacent to...

We stayed at this hotel specifically for its kitchen since we would be in the Phoenix area for weeks.  Overall the hotel is okay but we left for a different, long-term hotel after a week here because...