“Rooms were clean but very small and in an extreme need of an update. As is the entire hotel. Carpets are old and torn. Not Fridge or Micro. The only chair was for the desk. The bathroom is small and no counter space to do hair or make up. Not even a towel hook on the bathroom door to hang towels. Room was musty smelling and overall if we were not forced to stay here for the event we were attending, I would have left and gone elsewhere. One bartender to serve drinks and food for a completely booked hotel (136 hockey players and their families plus two weddings) Bartender was over worked and under friendly. A simple task of asking a housekeeper for two clean towels was met with a no and we were told to go to the front desk. The front desk said they would send them down. Waited over an hour and finally just went and found another housekeeper on a different floor who was willing to give up two towels. Called front desk to express my disappointment and was met with someone just coming on duty. No desire to find out the miscommunication so that it doesn’t happen again. Parking is also poorly planned. Only two entrances. One of which is no where near any parking so the walk is sufficient. Especially when it’s raining as it did today. The other only holds about 3 dozen cars. All in all, if you can, I recommend you stay somewhere else.”

“Clean, safe place to stay, with the heart of Naperville nearby. Easy access on/off the toll road. Service was not as good as expected. I felt like staff agreed to accommodate our request the first night, for a refrigerator and a handicap accessible room on our second night. Neither happened. Empty promises. A "deluxe" room without a mini fridge seemed out of the ordinary. My husband's walker would not fit through the narrow bathroom doorway, so the accessibility issue was a problem for us. I expected better for a Hilton property.”