Marion at the front desk was incredibly nice and helpful. The valet staff was swift and courteous. The breakfast staff was outstanding. It was apparent that they all take great pride in their jobs. Our corner views of downtown and the river at sunset was beautiful on the 12th floor. I highly recommend relaxing on the rooftop at the end of the day. Room was spacious and clean.

Lindamente restaurado edifício de 1930, convertido em um hotel de estilo elegante. Quartos frescos e limpos, funcionários super simpáticos, acomodações tranquilas e confortáveis. Central para vários restaurantes excelentes, incluindo o direito de McEwen ao lado. Altamente recomendado. Confira as vistas do Mighty Mississippi e do horizonte do centro da cidade a partir do lounge ao ar livre na cobertura! Ótimo lugar para uma reunião de negócios!

Beautifully restored 1930 building, converted into a classy style hotel. Fresh, clean rooms, super friendly staff, quiet, comfortable accomodations. Central to several excellent restaurants including McEwen's right next door. Highly recommend. Check out the views of the Mighty Mississippi and downtown skyline from the outdoor rooftop lounge! Great place for a business meeting!

Embora não tenhamos ficado aqui devido às tarifas caras, mas visitamos o quarto de um amigo e os quartos do hotel estão definitivamente em boa forma, você pode dizer que eles mantêm esses quartos completamente limpos e atualizados, a equipe foi muito simpática e prestativa.

Ótimo hotel se você gosta do teto caindo sobre você na cama e o cheiro de mofo. Fiquei em três quartos diferentes durante a minha estadia de três meses no seguro, e todos mostraram sinais de danos causados ​​​​pela água. A atendente da recepção Ima agiu como se isso fosse comum, sem oferecer assistência nos vestiários para um hóspede de longo prazo com muitos pertences. Sim, há um pátio na cobertura (sem bar, não há mais TV) e sim, o hotel está bem localizado até o centro de Memphis, com alguns funcionários sendo mais amigáveis ​​do que o habitual, mas o hotel cai absolutamente no valor, serviço e Facilidades.Os quartos são limpos o suficiente, mas barulhentos com colchões macios e desgastados (o menor tamanho "queen" que já encontrei) e escolhas de design ruins. A menos que você seja criança, não espere se sentir confortável usando os sofás-cama. Os armários são inúteis, a iluminação do banheiro é terrível, as aberturas do banheiro não funcionam e os chuveiros são muito estreitos, mesmo para uma pessoa magra.O café da manhã está no mesmo nível das escolas públicas ruins – tudo é pré-embalado, até os waffles. Talvez se eles não permitissem que todos os funcionários da cidade na rua participassem, eles poderiam economizar dinheiro suficiente para oferecer um café da manhã adequado por esse preço.A arrumação é boa, se você conseguir. O hotel opera com 24 horas de antecedência para limpeza. Mesmo quando receber o aviso, é duvidoso se você o receberá ou não quando programado. É mais provável que você receba uma nota escrita embaixo da sua porta do gerente de limpeza do que qualquer oferta de assistência.Manobrista (a uma gritante $ 29/noite) é ineficiente para dizer o mínimo. A área de rampa comporta cerca de quatro veículos (para um hotel de quase 100 quartos) e muitas vezes está lotada de pessoas que estacionam para o Starbucks ou qualquer outro lugar - não há gerenciamento nessa área. Na verdade, minha primeira experiência no hotel foi de uma área de manobrista completa e, não encontrando outra opção a não ser estacionar em dobro, recebi um áspero “você em um lugar ruim” do manobrista Elmo, que eu viria a saber que é o mais miserável e inútil funcionário do hotel. Mais tarde, ao receber meu carro do manobrista com um adesivo de aviso de bota e um bilhete de papel, a única resposta de Elmo foi: “não me pergunte. Acabei de pegar o carro”. Mais útil. Com o número de indivíduos transitórios rondando o exterior do hotel pedindo esmolas, você esperaria pelo menos um estande de manobrista ao ar livre para exercer alguma medida de controle e segurança na entrada do hotel.No final, o hotel é muito caro em US $ 200 + / noite total, mas se você precisar ficar, minhas melhores recomendações como local são agendar a limpeza antes de sua chegada, se você estiver hospedado por um curto período, aproveite qualquer um dos fantásticos locais restaurantes a uma curta distância para o café da manhã, solicite quartos no andar superior que terminem em “03”, pois são os únicos quartos voltados para o norte (longe do barulho da rua) e não têm quartos adjacentes, e para encontrar estacionamento alternativo ao manobrista do hotel. Dica profissional: carros com manobrista estão estacionados na garagem First Place ao virar da esquina, onde você pode estacionar por mais barato. Ou melhor ainda, arrisque-se na rua, onde o estacionamento é gratuito ao norte da Monroe Ave. Das 18h às 8h de segunda a sábado. e durante todo o dia de domingo, e onde há muito pouca fiscalização a qualquer hora - um bilhete de medidor expirado muito raro sendo mais barato que o manobrista $ 21.

Ficamos apenas uma noite que era 03/06/22 e saímos no dia 04/06. A senhora executando a recepção em 6/3 à noite foi incrível. Ela desceu às 23h. Decepcionado, não conseguimos vê-la mais uma vez antes de partirmos. Ela foi tão gentil. Como para o nosso quarto temos a suite no piso 5. Quarto 508. Foi ÓTIMO!!Duas TVs uma para a cama e outra para o sofá foi tão perfeita para nós. As crianças dormiram na cama do sofá e assistiram à TV e nós dormimos na cama e assistimos o que queríamos. YouTube, Netflix, tudo isso já está na TV, você só precisa fazer login e reseta no dia seguinte para que ninguém consiga entrar na sua conta. Nós não usamos o fogão, microondas, máquina de lavar louça etc, mas usamos a geladeira e a máquina de gelo funcionou bem. Há potes, panelas, talheres, abridor de latas, pratos e copos nos armários para você usar. O armário embaixo da pia do banheiro está quebrado. Não é grande coisa, pois não usamos. Chuveiro era bom. Tudo estava limpo e fresco.Não tivemos problemas em nossa estadia. Eu recomendaria muito este local. Agora, se você tiver problemas para dormir, o barulho da rua abaixo pode incomodá-lo, a menos que você tenha a TV ligada. Podíamos ouvir o bonde, motocicletas, cidadãos bêbados, sinos, a carruagem de cavalos, etc., tudo do nosso quarto a 5 andares. Eu sou de uma pequena cidade de MS, então não ouvimos esse tipo de coisa regularmente. Mas foi muito divertido e nós realmente apreciamos a nossa estadia e a equipe maravilhosa! Obrigado pousada residência!!

Great hotel if you enjoy the ceiling falling on you in bed and the smell of mold. I stayed in three different rooms during my three-month stay on insurance, and all showed signs of water damage. Front desk attendant Ima acted as if this is commonplace, with no offer of assistance in changing rooms to a long-term guest with many belongings. Yes, there’s a rooftop patio (no bar, no tv anymore) and yes, the hotel is well-located as far as downtown Memphis with some of the staff being friendlier than usual, but the hotel falls absolutely flat on value, service, and amenities.Rooms are clean enough but noisy with soft, worn mattresses (the smallest “queen” size I’ve ever encountered) and poor design choices. Unless you’re a child, don’t expect to be comfortable using the sofa beds. Closets are useless, bathroom lighting is terrible, bathroom vents are inoperable, and the showers are very narrow, even for a slim person.Breakfast is on par with that of bad public schools—everything is prepackaged, even the waffles. Perhaps if they didn’t allow every city employee in off the street to partake, they might save enough money to offer a suitable breakfast for this price point.Housekeeping is good, if you can get it. The hotel operates on a 24-hour notice for housekeeping. Even when given the notice, it’s iffy whether or not you’ll receive it when scheduled. You’re more likely to receive a written note under your door from the housekeeping manager rather than any offer of assistance.Valet (at a whopping $29/night) is inefficient to say the least. The ramping area holds about four vehicles (for a nearly 100 room hotel) and is often clogged with people parking for the Starbucks or anywhere else really—there is zero management of this area. In fact my first experience at the hotel was of a full valet area, and, finding no other option than to double park, received a gruff “you in a bad spot” from valet Elmo, who I would come to learn is the most miserable and unhelpful employee at the hotel. Later, upon receiving my car from valet plastered with a booting notice sticker and paper ticket, Elmo’s only response was, “don’t ask me. I just get the car.” Most helpful. With the number of transient individuals hanging around the exterior of the hotel panhandling, you’d expect at the very least an outdoor valet stand to exert some measure of control and safety at the entrance of the hotel.In the end, the hotel is way overpriced at $200+/night total but if you must stay, my best recommendations as a local are to schedule housekeeping before your arrival if you’re staying for a short period, enjoy any of the fantastic local restaurants within walking distance for breakfast, request upper floor rooms ending in “03” as these are the only rooms that face north (away from street noise) and have no adjacent rooms, and to find alternate parking than the hotel valet. Pro tip: valet cars are parked in the First Place garage around the corner where you can self park for cheaper. Or better yet, take your chances on the street, where parking is free north of Monroe Ave. 6pm-8am Mon.-Sat. and all day Sunday, and where there is very little enforcement anytime—a very rare expired meter ticket being a cheaper-than-valet $21.

We only stayed for one night which was 6/3/22 and checked out on 6/4. The lady running the front desk on 6/3 at night was amazing. She got off at 11pm. Disappointed we didn’t get to see her once more before we left. She was so kind. As for our room we got the suite on floor 5. Room 508. It was GREAT!!Two TVs one for the bed and one for the couch was so perfect for us. The kids slept on the pull out bed from the couch and got to watch their TV and we got to sleep in the bed and watch what we wanted. YouTube, Netflix, all of that is already on the TV all you have to do is sign in and it resets the next day so nobody will be able to get on your account. We didn’t use the stove, microwave, dishwasher etc but we did use the fridge and the ice maker worked well. There’s pots, pans, silverware, can opener, dishes and glasses all in the cabinets for you to use. The cabinet under the sink in the bathroom is broken. Not a big deal since we didn’t use it. Shower was nice. Everything was clean and fresh.We had no problems out of our stay. Yo recomendaría mucho este lugar. Now if you have problems sleeping, the noise from the street below may bother you unless you have the TV on. We could hear the trolley, motorcycles, drunk citizens, bells, the horse carriage, etc all from our room at 5 stories up. I’m from small town MS so we just don’t hear that type of stuff on the regular. But it was so much fun and we really enjoyed our stay and the wonderful staff! Thank you residence inn!!

We only stayed for one night which was 6/3/22 and checked out on 6/4. The lady running the front desk on 6/3 at night was amazing. She got off at 11pm. Disappointed we didn’t get to see her once more before we left. She was so kind. As for our room we got the suite on floor 5. Room 508. It was GREAT!! Two TVs one for the bed and one for the couch was so perfect for us. The kids slept on the pull out bed from the couch and got to watch their TV and we got to sleep in the bed and watch what we wanted. YouTube, Netflix, all of that is already on the TV all you have to do is sign in and it resets the next day so nobody will be able to get on your account. We didn’t use the stove, microwave, dishwasher etc but we did use the fridge and the ice maker worked well. There’s pots, pans, silverware, can opener, dishes and glasses all in the cabinets for you to use. The cabinet under the sink in the bathroom is broken. Not a big deal since we didn’t use it. Shower was nice. Everything was clean and fresh. We had no problems out of our stay. I would highly recommend this place. Now if you have problems sleeping, the noise from the street below may bother you unless you have the TV on. We could hear the trolley, motorcycles, drunk citizens, bells, the horse carriage, etc all from our room at 5 stories up. I’m from small town MS so we just don’t hear that type of stuff on the regular. But it was so much fun and we really enjoyed our stay and the wonderful staff! Thank you residence inn!!

Desde o momento em que chegamos e fomos atendidos pela Sra. Ida até sairmos, recebemos o melhor serviço. Eu recomendaria muito este hotel. Ida nos deu dicas de restaurantes. Cada funcionário deste hotel foi excelente. Primeira vez em Memphis e voltaremos e ficaremos neste hotel. O quarto foi excelente e muito como em casa.

Ótima estadia, mas os 4 impostos extras por dia (sem culpa do hotel) e sem serviço de quarto, sem sabonetes, sem recarga de café por dia (oferecido mediante solicitação) tornaram a nossa estadia inacessível. Poderíamos ter viajado para Cancun de maneira mais barata para a semana com tudo incluído, incluindo ar. Uma vez por ano é tudo o que podemos fazer. Agradecemos que possamos trazer nossos animais de estimação (taxa extra)

Ótima localização no centro. Perto da rua Beale, mas não muito perto. O café da manhã é ok. O pôr do sol sobre o rio Mississippi no pátio da cobertura é imperdível e imperdível!

Great downtown location. Close to Beale street but not too close. The breakfast is ok.The sunsets over the Mississippi river on the rooftop patio cannot be beat and should not be missed!

From the time we arrived and was met by Ms. Ida til we left, we received the best service. I would highly recommend this hotel. Ida gave us tips on restaurants. Every single employee at this hotel was outstanding. First time to Memphis and we will be back and we will stay at this hotel. The room was outstanding and very much like home.

Great stay but the 4 extra taxes per day ( no fault of hotel) and no room service, no soaps, no refill coffee per day( offered upon request) made our stay unaffordable. We could've traveled to Cancun for way cheaper for the week all inclusive including air. Once a yr is all we can do. We do appreciate that we can bring our pets( extra fee)

A equipe aqui são algumas das pessoas mais amigáveis ​​e prestativas que encontrei em muito tempo. Carl o gerente foi acima e além. O quarto era pequeno e o prédio é antigo, mas faz parte do charme. Com certeza ficaria novamente.

The staff here are some of the most friendly, helpful people I've encountered in a long while. Carl the manager went above and beyond. The room was small and the building is old, but it's part of the charm. Would definitely stay again.

Tienes una vista excelente desde esta azotea, los lugares estaban limpios, el desayuno era bueno, ¡el gerente era increíble! Lo único por lo que le doy 4 de 5 estrellas se debe a otro gerente que estuvo allí un domingo por la noche, este señor fue un poco inapropiado al decirme que mi llave no funcionaba ya que mi tarjeta de crédito tiene un problema, el problema se resolvió pero no me gustaron las palabras que dijo "si no pagas no puedo pagar", eso era innecesario, por eso el lugar es un hotel de 5 estrellas en el centro de Memphis. ¡Recomendado!

You have an excellent view from this rooftop, the places was clean, the breakfast was good, the manager was awesome! The only thing why I give then 4 out of 5 stars is due to another manager that was there a Sunday night, this Sir was kind of inappropriate telling me my key wasn't functioning since my credit card have an issue, the issue was resolve but I didn't like the words he said "if you don't pay I can't get pay", that was unnecessary, out of that the place is a 5 stars Hotel in downtown Memphis. Recommended!

Muy buena ubicación y atención del personal del front desk. Volvería

Bueno

From the moment you park outside at the kerb and receive a warm friendly greeting, to the receptionists smile and bubbly character, this hotel welcomes you to this vibrant city centre which is being...

We were in town for a concert at the FedEx Forum; we felt very safe walking back to the hotel late at night. Close to the BassPro Pyramid, Beale Street, etc. The trolley runs right by the hotel also...

Excellent location within walking distance to most sites with a real Starbucks in the lobby. Ima at the front desk is excellent, and other staff super friendly as well. Our room was spacious, but the...

Stayed just prior to Christmas. The Residence Inn is in a historic building and the rooms have recently been renovated. The hotel is nice and the staff were helpful. If you are bringing a pet be...

The experience was fabulous! Will hopefully be able to visit Gain God willing! However, for Trip Advisor to take the review you have yo write 200. Characters!!!!!!!!! Why Some people are not as...

From the moment I walked in the door Mr. Washington greeted me happily with a smile. He is an asset to the company as he truly cares about his guest’s experience. He went above and beyond to make...

Great hotel if you enjoy the ceiling falling on you in bed and the smell of mold. I stayed in three different rooms during my three-month stay on insurance, and all showed signs of water damage...

By far one of the best and definitely the most unique Residence Inn i’ve stayed at! Great staff that showed true southern hospitality. Great rooms that had the perfect “split level” set up. Plus...

I like hotels with character, but cleanliness is my top priority. The Residence Inn had character, and it mostly looked clean. (There was a used roll of paper towels in the kitchen with orange...