“The room was nice, and it was close to what we needed to do while here in Chicago.It was clean and although we had the opportunity to have cleaning service during our stay, we chose not to.Again we send thanks to Rasha at registration who helped us when we needed to print something from e-mail!She was kind and patient and helpful even though we were stressed.”

“Would never stay with this hotel chain again. Ever. My reservation was CHANGED by the hotel from 2 double beds to 1 King bed less than 1 week prior to our trip. I never would have known they changed the reservation had I not read a confirmation email very carefully which indicated the bed count in the email. Read the reviews! Other people have said when they checked in at the front desk, their room type had been changed. When I read those reviews, I dismissed them thinking maybe it was a fluke? Unfortunately, it's not and it can happen to you. When I called the hotel about the email noting 1 Kind bed, the manager, Jose, stated, "Your reservation has been bumped because a Gold member wanted to extend their stay." What? I am stupefied at how flippant this manager was with me about changing the type of reservation with less than one week prior to my trip. I had requested 2 beds for a reason. 1 bed wasn't going to work with the number of guests in our party. They can just CHANGE your reservation when a Gold member wants to extend their stay? I've never heard of any hotel treating guests this way. I was in the terrible spot of having to re-book a room with a different hotel with less than a weeks' notice because this hotel didn't have a room with 2 beds available (I confirmed this myself by checking online).I paid almost double for the second room because of the short notice (4 days before the trip). I called Hilton corporate to file a complaint and they said someone would be following up with me within 5 business days and guess what? I have not heard from them and it's been a month. So sorry I trusted what I thought was a good brand. I will never stay with a Hilton hotel again due to this policy of "bumping" reservations.”