I visit this hotel over the Thanksgiving holiday to visit some friends in North Carolina. The service was good. No complaint there. The breakfast was okay except it was only one waffle maker which made the lives long. Otherwise it was fine but my room the sofa. The cushions were so flat and dirty looking. I was literally scared to sit on it and there was a big hole in the wall behind them main door and there were some type of things all over top of the headboard on the wall over the bed. The room just looked a little dingy

I've been to my fair share of Hampton Inn's and this was near the bottom. In a busy area like Charlotte, I'd expect them to keep up with renovations a little better. Several areas of the hotel itself are showing its age as well as in our room. We had room 408 which was conveniently located right next to the elevator (no elevator noise was heard). Note that the digital key would not work with this room. The employee in the lobby tried giving me a couple new digital keys that would never work. Once I had physical keys, even they weren't wanting to work correctly half the time. Once in the room, the floors were in rough shape, the mattress was not comfortable (I thought they all had the same mattresses honestly but this one was not great), there were visible cracks and things in the walls, only one side of the bed had usable outlets, and to top it off - the handle for the water temperature in the shower was backwards. The elevator was pretty clunky. It made several interesting noises while we used it and even in the elevator there was cracked plastic over the operating license or whatever, not all the floors lit up on the display, and the sticker on the door was faded and peeling. Breakfast was just as good as other Hampton Inn's, so that was nice. The front desk staff was friendly and smiling. Parking and location were a plus, there are a lot of things close. Overall this was a disappointing stay and it could use some attention before it's beyond repair.

The ONLY thing acceptable about this hotel was the delightful DAYTIME staff. The room was so small I felt Claustrophobic. The carpets dirty and from 1969. Lights, vents dirty dingy. Bathroom tiny and dirty. Breakfast 🤢. For a two hundred dollar a night room I expect it too at least be updated, clean, not smell like smoke, have proper working air conditioning and have the staff respond to me when I call them about it, instead they put me on hold for ONE HOUR and never answered. I work in a Hotel/Resort and have been at my job for 5 years. My manager was with me that night as well as we were both going to see Stevie Knicks and are best friends. This ruined my whole vacation experience. I tried to be kind and talk to your staff about my issues but as you see that wasn’t even possible. The girl that checked us in was the only person I can say anything good about. I have family that works for Hilton as well and I’m just mind blown with our experience. DO NOT WASTE YOUR MONEY. And AMENITIES???? What a treadmill and fake eggs and sausage and a waffle machine with day old coffee.

UPDATED-BEWARE this hotel does NOT have any security cameras in their parking lot. We stayed at this location Sunday (9-18-22) and 5 vehicles were broken into. Talking to the staff and managers, this is a consistent problem and they said they were aware of it. They are so aware of the problem that they have security, but ONLY on Friday and Saturday nights. So if you stay at this hotel on any other day, you are AT RISK! I understand that break-ins happen, but when you are aware and do NOTHING, that is not acceptable. The hotel knowing about this and not providing security is negligence. The police office that took the report told us he does these types of reports all of the time and the hotels that have cameras and security have MUCH fewer issues. Even this hotel KNOWS they have a problem because they hired security. Looks like the thieves now know there is not anything standing between them and vehicles Sunday-Thursday. So you may wonder...what did the hotel do to help? Not a thing other than an apology. The GM (Christopher) was very nice and apologetic, but said he was told to do nothing but offer assistance to the police by his supervisor. I am SHOCKED that a Hilton brand hotel would do NOTHING when they know they have a security issue. Cameras...too expensive. Security...too expensive. Guests safety...too expensive. This hotel has made a choice to NOT protect their guests. I hope the other folks who had thousands of dollars in damages will leave similar reviews. Maybe corporate will do something when occupancy falls because people know the hotel is NOT safe.

We booked our stay online and the online service showed the dates we requested, yet were booked a day later. The on-site staff Candice, Kim, and Robyn all handled the discrepancy with professionalism and care. They made it right. Their personalities were very positive and cheerful. In addition, the accommodations were impressive - clean and well maintained. The service was top-notch.

Stayed here for 1 night and should have left. Hotel had no COLD water out of faucets in both sink and shower. Front desk girl was very apologetic and tried to move us twice, but she said it was the...

I went to put something in my refrigerator and there was a shake from McDonalds tilted over inside and it looked like something else was spilled at the bottom. I did have the issue resolved by the...

The staff was rude and disrespectful! Even the manager tried to argue with me! Very ghetto! I do not recommend!!! I was threatened by the staff, talked down too and kicked out of my room for their...

I booked this room for a overnight stay. The website was freezing and it schedule the wrong day, I called the hotel and they fixed the problem immediately. The room, was ready when we checked in...

I'd like to start by saying that we have stayed at many Hampton Inns and always have a great experience, but this hotel was not up to the standard we expected. Upon arrival, the clerk at check-in...

Traveling for business in Charlotte and my original Hiltcn property had lost power but what a blessing. I rebooked at the HAMPTON INN which was a very convenient location to everywhere I needed to be...