“I WAS loyal to Hilton. I will be moving on to Marriott. The hotel failed to provide a clean room. The shower curtain smelled like feet. All of the dishes were in dishwasher with condensation and a smell. The air conditioning is loud and ineffective. We had to change rooms due to bedroom AC breaking. The desk staff were nice but the hotel is not clean. The revolving exit/entry door was never cleaned the 5 days I was there. The hallways and elevator were filthy. The location is great but this hotel does not meet what I would consider high priced Hilton standards. I would NOT recommend”

“Won't return. We just joined Hilton Honours prior to this visit, and are seriously questioning that choice. Hopefully our issues are unique to this (weirdly combined Hampton/Homewood) hotel. We were lied to 3 times about the cost of valet parking. While the room was fine, it was advertised as "lakeview" - yes, we saw a sliver of it, but nothing like the pictures online. Our reservation was for 3 people, but it was set up for 2 & we had to call numerous times to get linens, pillows, coffee etc for our daughter. Elevators took FOREVER in the morning. The toilet screamed (yes, screamed) every time we flushed it. Front desk staff was friendly & accomodating, but valet was not, actually thought I was lying to him about what I had been told 3x about the price of valet parking. Challenged me on where I'd heard it (twice over the phone, and the twice was because I didn't believe the price the first time, it seemed too good to be true. So I called back & confirmed.) and then when I was able to give him the name of the man who had checked us in (Hector) & had, for a third time, confirmed the price I'd been told over the phone, he took us inside & very specifically asked him the price in a way that gave the answer he wanted Hector to say - so he could look at us like we'd lied to him. Not cool at all. The pool was a tiny little cement block on the roof. Location was nice, but when you're paying a premium price for Hilton's amenities, the hotel should be better than this.”