“First let me say this the room price jump was ridiculous… We paid 889.96 for two nights… Of course it was a game but still a straight rip off.. Our room was a two queens bed and smell like it was freshly mop with a mildew mop…. The bed was hard and the room was extremely cold. The icebreaker was the rip off that occurred while we were there.. my husband went to get a drink sat night around 10 something.. The bartender Daniel made the drink and charge my husband card 37 dollars for 9 dollar drink… My husband tip before knowing the scam had occurred 3 dollars bringing his total 12.37 or34 cents.. He walks away look at his account and went back to the bartender he act like the computer did it and told my husband he would have to wait until Monday when the manager in… I was sleep but the next morning I call the front desk and spoke to someone and they directed me to the food and beverage manager only after I said I will be calling the police because this is stealing… Yes it was only a 25 dollar overcharged but it’s about fairness… We paid 889.96 for two nights without trying to get over.. I expected to be treated fair especially how expensive our stay was… But back to the matter at hand.. I talk to the manager he proceeded to tell me he has to do an investigation without asking for my husband bank statement just receipt number and then said we will have your money back 3-5 days after our investigation done.. I then said we’ll let me call the police because sound like Daniel the bartender wasn’t going to get nothing done because he blame it on the computer,… Like really? I was then told no need to do that just give me an hour.. The manager calls back in an hour and offer breakfast coupons and said we still have to wait for our money… I said I wasn’t satisfied and the first thing he said well we can’t give you any money insinuating I wanted a discount because their wrong doing no I wanted my money back on my card because it was stealing to me…. My husband was frustrated so I took the offer because he was over it… I still feel we was wrongfully done and it made our stay uncomfortable… I feel Hilton should do better with customer far as making them feel better not like they was wrong for mentioning it….. I gave it a 2 because the overall staff was phenomenal… Primeiro, deixe-me dizer que o salto no preço do quarto foi ridículo… Pagamos 889,96 por duas noites… Claro que foi um jogo, mas ainda assim um roubo direto. esfregar…. A cama era dura e o quarto estava extremamente frio. O quebra-gelo foi o roubo que ocorreu enquanto estávamos lá. sabendo que o golpe ocorreu 3 dólares, trazendo seu total de 12,37 ou 34 centavos. … Eu estava dormindo, mas na manhã seguinte liguei para a recepção e falei com alguém e eles me encaminharam para o gerente de alimentos e bebidas somente depois que eu disse que chamaria a polícia porque isso é roubo… Sim, foram apenas 25 dólares a mais mas é uma questão de justiça… Pagamos 889,96 por duas noites sem tentar superar. ele tem que fazer uma investigação n, sem pedir o extrato bancário do meu marido, apenas o número do recibo e, em seguida, disse que receberíamos seu dinheiro de volta 3 a 5 dias após a conclusão de nossa investigação. vai fazer nada porque ele culpa o computador,… Tipo mesmo? Disseram-me então que não precisava fazer isso, apenas me dê uma hora. disse bem, não podemos lhe dar nenhum dinheiro insinuando que eu queria um desconto porque eles estão fazendo errado não, eu queria meu dinheiro de volta no meu cartão porque estava me roubando…. Meu marido ficou frustrado, então aceitei a oferta porque ele havia superado ... Ainda sinto que fizemos algo errado e isso tornou nossa estadia desconfortável ... Acho que o Hilton deveria fazer melhor com o cliente, fazendo com que se sentissem melhor, não como se estivessem errados por mencionar isso… dei 2 porque a equipe geral foi fenomenal…”

“I loved our room. The view was absolutely beautiful. It was Christmas time, and they had the lobby decorated. It was so nice to come in and see everything lit up. The only complaint I have is the breakfast bar. I would recommend finding another place to dine.”