I love this place because it’s in a great location and the staff are wonderful. It’s just the rooms were not cleaned correctly I had dried up blood on our door and a huge stain of juice on the floor also the windows still had forehead marks on them. I think it just needs a deep cleaning new carpets or even wall paint. We come here every year at least twice I don’t want to lose this as my main stay. I’d appreciate if the rooms are better cleaned other then that everything is amazing.

Very friendly and helpful staff. Toilet area not separate from sink and shower area. Tiles in bathroom were cracked. No extra blankets or pillows in the rooms and only one available at desk. Vending machine room has an out of order sign. Snack area only has chips and candy. Parking near front elevators is limited. Only restaurant breakfast available. Seems more business travell oriented.

I chose this location through travel perks for a five nights stay through my company. When I arrived The concierge said that he had never heard of travel perks and that it was against policy to accept the travel perks method of payment provided. I asked the concierge if he could contact a manager or supervisor as I am 8 months pregnant and just traveled 3 hours. The concierge said "no, there's nobody to contact they will just say the same thing as it's our policy". After contacting travel perks and the travel perks agent speaking to the concierge he finally agreed to contact a manager who gave him the okay as they DID accept the method of payment travel perks provided. After spending almost an hour trying to check in I was finally able to park my vehicle and head to the room. Parking is completely behind the hotel and none of the side access doors were working I had to carry four large bags while being 8 months pregnant completely around the building to gain entrance through the lobby. Once I had made it up to my room I quickly seen that it was the wrong room. I had reserved a King suite and he sent me to a smaller double bed room. I called the concierge to let him know and he advised me I would have to come all the way back down to the lobby to obtain the correct room keys. By the time I made it back to the lobby I was in so much pain I was sure that I was going into labor. The concierge acted as if I were bothering him by simply just trying to check into the correct suite. I nor our company will ever choose this location again.

I’m sure this was once a beautiful property, but it definitely needs some love and attention to bring it back to a 4-star. The rooms were clean and comfortable and the staff was great. The location is wonderful with the Mesa park steps away. Just a little worn down to be listed as a 4star hotel.

Stayed here on business. Was scheduled to stay Sunday - Friday I checked out Monday due to the cleanliness of the hotel. I gave them the opportunity to redeem themselves and they switched me rooms. Second room was just as bad. I had terrible allergies because of how dusty the hotel room was. You could see the layer of dust on the surfaces and even the wall paper. My bottom sheets had shoe prints and dirt. The towels felt sticky and like they been there for months. The lady at the front desk was apologetic and tried to help but it’s not her fault the rooms are that filthy. I made my decision based on picture and prior reviews but this place is lacking efforts to make someone feel comfortable to stay there. I had to get out of there. Went to a different hotel near by and I felt like I could breathe! Been asking for my corrected invoice my expense reimbursement and I yet to receive it after having to ask for it more than 2 times now. This was very disappointing. Management needs to step up and get to the bottom of why things have gone so far down hill for a Sheraton. Informed my company not to have any one else stay at this hotel. They could have earned some consistent business but it’s definite no for us.

If you're looking for upscale accommodations, look no further. One of the nicest hotels I've stayed at in years. If you're looking for helpful staff, forget it. When we checked in we asked for...

This is our second time staying here. The first time was amazing and had zero issues. This time around, it was a disappointment. Check was at 3pm, we arrive at exactly 3pm only to be told the room...

Did not get to spend a lot of time here, but the staff were fantastic. Was sick as a dog, staff got me hot lemon juice and tea and other homeopathic treatments. Made my stay survivable. Look...

One reservationist with long line at 10:00 p.m. No room service with no explanation. Bar/restaurant not open until 4:00 despite obvious business available. At 8:00 p.m. 1 bartender, 1...

I had reservations at another hotel chain that had a lazy river, I had traveled from California to see my autistic son and spend a couple days with him, he loves swimming so that was why I had booked...

We paid nearly $500 a night to stay here to go to ball games. What a mistake. Room not ready. Finally got room at 4 pm. Next day, no cleaning service even at 2 pm room not serviced. Dirty carpet in...

Just finished a 3 night stay at Sheraton Mesa. To summarize this review I can say this property could be amazing with just a little effort from ownership and management. We arrived during a game a...

Stayed here as part of a sports tournament. Rooms very small with dark, tiny bathrooms. Carpeting and bedding stained. Room very dusty. Our entire hallway reeked of pot every single day. Rooms not...

Spent one night there before heading up to Sedona for a family wedding. Staff was courteous, rooms clean and contemporary and generally very comfortable. Bedding was too soft and foam pillows were...