Courtyard Silver Spring North/White Oak
12521 Prosperity Dr, In the business district, Silver Spring, MD 20904, United States
Rating
4.3
Certificate of Excellence
2018
Price Level
$$
Rooms
146
Pets
No
03
Jul
Courtyard Silver Spring North/White Oak, Silver Spring
Price & Availability
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Overall
Excellent
4.3
685 reviews
5
62
4
69
3
39
2
18
1
6
Customers Review
Value 3.7
Location 4.3
Cleanliness 4.5
Comfort 4.4
Neighborhood 4.2
Amenities 4.1
Condition 4.4
Quality 4.5
Recomendation 91.5%
“Sou alérgico a penas, quarto sem penas está listado no meu perfil. quando fiz o check-in, perguntei na recepção se o quarto estava livre de penas? Disseram-me rudemente que "vi no seu perfil" coloquei minhas malas no quarto e, quando voltei tarde naquela noite, decidi que era melhor verificar os travesseiros. Quando o fiz, descobri almofadas de penas. Este parece ser um problema sistêmico nas propriedades da Marriott. Eu abordei isso através do serviço ao cliente, não ouvi nada. Em um hotel, tive uma reação alérgica que me levou a tomar Benadryl para interromper a reação que me deixou cansado no meu único dia em um parque nacional. um relatório de incidente foi preenchido e foi-me garantido que ouviria de um gerente. Eu não e depois de uma semana escrevi um comentário, então finalmente ouvi de alguém. Também preenchi um relatório de incidente e me disseram que eu ouviria um gerente antes de fazer o check-out. Nada, já faz um mês. Desde então, sempre verifico antes de usar os travesseiros. Problemas acontecem, é como você lida com eles que conta!!”
— Patrick Rost
“I'm allergic to feathers, feather free room is listed in my profile. when I checked in I asked at the front desk if the room was feather free? I was rudely told I "I saw it on your profile" I put my bags in the room and when I returned late that evening decided I better check the pillows. When I did I discovered feather pillows. This seems to be a systemic problem at Marriott properties. I have addressed it through their customer service, heard nothing. At one hotel I had an allergic reaction causing me to take Benadryl to stop the reaction which left me tired for my only day in a national park. an incident report was filled out and I was assured i would hear from a manager. I didn't and after a week I wrote a review then I finally heard from someone. I also filled out an incident report and was told that I would hear from a manager before I checked out. Nothing, it's been a month. Since then I always check before I use the pillows. Problems happen it's how you handle them that counts!!”
— Patrick Rost
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