Courtyard Silver Spring North/White Oak
12521 Prosperity Dr, In the business district, Silver Spring, MD 20904, United States
Rating
4.3
Certificate of Excellence
2018
Price Level
$$
房间
146
Pets
No
02
Jul
Courtyard Silver Spring North/White Oak, Silver Spring
Price & Availability
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Overall
Excellent
4.3
685 reviews
5
62
4
69
3
39
2
18
1
6
Customers Review
Value 3.7
Location 4.3
Cleanliness 4.5
Comfort 4.4
Neighborhood 4.2
Amenities 4.1
Condition 4.4
Quality 4.5
Recomendation 91.5%
“Deborah was my front desk agent and helped figure out a difficult situation with great positivity and professionalism. The hotel itself is great. I like the outdoor space and lobby”
— Kimberly Johnson
“I'm allergic to feathers, feather free room is listed in my profile. when I checked in I asked at the front desk if the room was feather free? I was rudely told I "I saw it on your profile" I put my bags in the room and when I returned late that evening decided I better check the pillows. When I did I discovered feather pillows. This seems to be a systemic problem at Marriott properties. I have addressed it through their customer service, heard nothing. At one hotel I had an allergic reaction causing me to take Benadryl to stop the reaction which left me tired for my only day in a national park. an incident report was filled out and I was assured i would hear from a manager. I didn't and after a week I wrote a review then I finally heard from someone. I also filled out an incident report and was told that I would hear from a manager before I checked out. Nothing, it's been a month. Since then I always check before I use the pillows. Problems happen it's how you handle them that counts!!”
— Patrick Rost
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