We chose this hotel because of the ability to park and the fact that the shuttle starts at 4:00 a.m. When my husband and I went down to wait for the shuttle at 3:45 a.m., the lobby was completely dark. The employee was in a different room watching t.v. Totally get it. When asked about the shuttle, he was completely nonchalant saying he wasn't sure if it was coming. What? He said he wasn't sure, and that if he showed up, great, if not, oh well. Absolutely wild. The driver told us that they don't know until they show up if there will be people. We will absolutely never use this location again. The room was fine, price fine, location fine. Customer service, horrible.

Would not stay here again. We used the Park, Sleep, Fly. Room was nice upon appearance, spacious and had a full kitchen with dishwasher and large fridge. BUT as soon as we turned the faucet on, the water backed up with food from previous guests and disposal did not work. We were told that they had no maintenance person. Bathroom sink was baking up too. The fridge had leftover food from previous person. We took the shuttle in the morning, there was a man in a dark room in front playing video games while guests were waiting to be assisted. He comes out after 30 minutes and says "oh, lots of people in here!" A man was upset that he had been waiting for so long. The employee was literally playing video games while guests were needing assistance. The female shuttle driver who drove us to the airport was funny and friendly, so that was a plus. Then came the time for pick-up. I called for the shuttle around 3:10 PM, we were travelling with a toddler to make matters more stressful. I was told he would call us upon arrival, but he was already on his way. We stood in the busy area of door 7 at the airport waiting for our shuttle and 4:00 comes and still no shuttle. Again we call and are put on hold for 10 minutes. Told that he should be calling. Then it gets to be 4:15, an hour after calling for a ride and being told he was on the way....our 3 year old was having a meltdown and we decided to call a relative who lives in the cities to pick us up. When the gentleman finally called me I told him how we'd been waiting for a long time and he seemed annoyed, no apology or reason for the delay. So with all of that said, we will never stay at Home 2 Suites in Eagan again. So many better and more reliable options out there...especially if travelling with small ones.

Clean rooms, friendly service, and fair prices. A nice place to stay if you are visiting the area. Easy access to many nearby restaurants (both national chains and local gems). Very close to outlet shopping. Very quick to drive to the Mall of America, the airport, and the Minnesota Zoo. Complimentary breakfast was pretty good (can't go wrong with waffles).

Room smelled like urine when we got in. No toilet paper! None! Went to the front desk, attendant was a jerk. Prices for amenities were ridiculous. We checked in on the app and weren’t ever told that we needed to have a parking pass showing on our front dash. The rude attendant gave us one but we would not have known had we not gone down for toilet paper I guess. Final straw was housekeeping knocking on our door at 8:55am to clean the room!! Checkout is at 12:00pm! They showed up again at 10:30am and tapped on the door and then WALKED INTO THE ROOM. I was coming to the door and stopped them but seriously?? This hotel doesn’t have a connection between housekeeping and the front desk to know who has checked out, which is poor management on their part. So many service failures, we will never stay here again.

Room-inside the microwave was dirty. Door lock was broken for bathroom. We asked to change room. Light stand cover not even matching and not fitted. 3 dead bugs on the bathroom floor. Even changed our room, carpet is not clean. Towels were mismatched. Over priced for this poor quality hotel. Actually embarrassing to have this property as Hilton group. We were on the way to vacation.

This hotel is only 3 months open and is still not quite finished but we were very happy with our experience. Rooms are fully equipped with fridge, microwave, toaster, coffee/tea maker, utensils...

Super stay, I have never gotten a better sleep in a hotel. The beds were the most comfortable in my experience with hotels. It felt like I was living in an apartment with a great lobby and...

The hotel is brand new, so it was very clean. Check in was easy and helpful when asked for restaurant recommendations. The pool was very chilly and there was no hot tub even though it was listed in...

Utilized digital check in as a Diamond member and when I arrived to my room there was a mantience man changing a light bulb. He contacted the front desk and I walked down with all my luggage to...

Do not stay here for park and fly. I called for our pick up and it took them 5 calls to even pick up the phone. After someone finally answered, they told me they couldn't commit to a pick up time and...

It says full kitchen but there is no way to cook. It says request a cook top, we got put on a waiting list. Parking is in the city lot surrounding the property. Be prepared fir a long walk. Upstairs...