Experience Tropical Serenity at Fairfield Inn & Suites by Marriot Key West at The Keys Collection

Mark Hamdan

Nov 27, 2020

1

2- No service or cleaning of suite was provided. 3- No one answered the phone. We had to walk to the front desk every time we needed something 4- We made appointments to have the suite cleaned more than once, and were promised it will be done, but they only threw new towels and sheets in the room and did not even wipe the surfaces 5- Their advertising was border-line fraudulent. 6- They advertised free breakfast which turned out to be a muffin and juice, 7- They advertised free shuttle but it was ONLY PROVIDED WHEN it was not full. And it was fully booked many times. We had to take taxis 3 times. 8- The pool area was dirty, and the service was terrible. I will sell all my Marriott holdings and may even short sell the stock. This kind of service is usually a precursor to a company on the verge of collapsing.

Dan Bitecola

Oct 31, 2020

5

The focus on service was displayed the moment we arrived at check-in. Very courteous and explained everything. A few minutes after check-in we got a text message making sure our room was exactly as it should be and with procedures if we need anything further. Clean rooms, free breakfast, and great service, what more could you ask for?

lakisha mcclard

Oct 24, 2020

5

If anyone is searching for good deals for hotel rooms visit ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ booked a hotel room on there and these guys had the lowest prices any where! Nice hotel not to far from downtown. The pool was awesome and the bar located inside the pool area was a plus. They also have a shuttle service that will drop you off and pick you up very close to downtown so you can avoid the parking fees.

renelda mcfayden

Oct 18, 2020

5

Nice hotel. Good area good prices. Good staff. Rooms are spacious. The pool area is nice and the sitting areas throughout the grounds were a nice touch. We were supposed to get free water daily and free bicycle use, but you get there and they upset it. The showers small and a little glow in the sink. Nothing big so would recommend and stay again.

Stacy Dattolo

Sep 12, 2020

4

Room was nice a clean...but something happened with room key lock an we was locked out of our room for 2 hrs...

Terpfan33

A comfortable and convenient stay in Key West

4

A nice sized room and a very comfortable bed were the start of a enjoyable visit. The staff was friendly, efficient and attentive to our needs. The concierge Donna was very helpful with dinner...

Sue N

Polite attentive staff, lovely hotel.

5

We thoroughly enjoyed our stay here. I was traveling with my elderly mother and sister and the staff was so helpful. I was concerned about my mother slipping in the shower and when I asked for a...

Tina W

Winter Getaway

5

We had a great experience at the Fairfield Inn and Suites. The beds were comfortable and the room was a nice size. The two free drinks per day at the pool bar were great and the bartender was...

wvw143

Willa walker 12-16-2021

5

Michelle and Ophelia were two of the nicest desk staff ever. We totally enjoyed out stay. The free breakfast was excellent. Donna the Fairield Concierre was so helpful setting up and giving us...

colinhE3512MA

Frc

4

Michelle at the front desk was most helpfull and had an amazing attitude. Taylore aswell was very helpfull in the mornings with breakfast. Was here for two weeks and have no complaints. Will suggest...

tieshiae

Birthday trip

5

We stayed for my daughters 16th birthday trip. Quick check in, rooms Nice and clean, great staff and pool area is beautiful. The shuttle took us where we needed to go and back! Will definitely come...

Fairfield Inn & Suites by Marriot Key West at The Keys Collection, Key West

Fairfield Inn & Suites by Marriot Key West at The Keys Collection

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