Book Your Stay at the Sheraton Old San Juan Hotel in Puerto Rico

Jorge Manuel Almeida

Oct 06, 2022

4

Bem situado. Bons quartos, Espaçosos e simpatia dos funcionários.

Cristina Fernandes

Oct 06, 2022

4

Confortável.Bem localizado.

Osmar Junior

Oct 06, 2022

4

Bom hotel. Café da manhã muito caro e de pouca opção.

Flavia Nascimento

Oct 06, 2022

5

Maravilhoso

Jose Miguel Moraes

Oct 06, 2022

5

Muito boa recomendo

Renivagner Lemos

Oct 06, 2022

5

Hotel muito bom organizado bem localizado, um Boa opção em San Juan, Porto Rico

Renne L.

Oct 06, 2022

4

Lindo hotel o preço não era tão barato mais vale a pena conhecer!!! Boa localização

Sinvaldo Santos

Oct 06, 2022

4

Excelente lugar

Dackks Travel

Sep 15, 2022

5

The location was great we were able to walk to many shops and restaurants. We enjoyed the Rum Punch as we entered the hotel. The staff was very helpful. We did have an issue with the AC in our room they came very quickly to address the issues and compensated us.

Edwino Lebron

Sep 06, 2022

5

Es un Hotel excelente para vacacionar. Tiene muy buena localización.

Israel Torres

Sep 06, 2022

4

Muy grato visitar este hotel, muy bonito, empleados muy atentos, excelente atención, muchas áreas para entretenimiento y la playa muy buena excelente ubicación

Hanglet Tejeda

Sep 06, 2022

4

Es un muy buen hotel ubicado en el mismo viejo San Juan. Muy cerca de todo y con una vista hermosa a la bahía. Un hotel muy cómodo con todos sus pisos alfombrados. Tiene piscina y Gimnasio, además de un bar y restaurante.

Pedro Rosario

Sep 06, 2022

5

The personnel was extremely helpful, the rooms are nice and the location is awesome. Right in Old San Juan very close to a lot of restaurants, cafes and nightlife, all walking distance. Honestly, not a very luxurious place but I wasn’t looking for that so it was perfect for me. Our room was very clean and the staff was very courteous.

Ana Crawford

Aug 23, 2022

1

Waste of points. The lobby and staff were nice but that’s where it ended. Loud, dirty and run down rooms. Moldy smelling hallways. An upgrade to a “balcony” room was a joke as you can’t even fit on the balcony. The headboard leather was torn. There was mold on the carpet by the balcony. There was a layer of dust on the bathroom shelves. Super disappointing and a total waste of my BonVOY points. We would have changed hotels but only stayed one night prior to departure from the airport.

Anthony Orpen

Aug 10, 2022

5

Don't forget to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking a stay. This site will compare countless booking websites and typically will have rates a lot cheaper than others! Thank me later! This place is the best rated in the area. I have been coming here for a very long time. If you stay for a few days you for sure won't be let down. Great location. Everything you need was within a 10 minute walk or less. Beach was 15 minute drive.

Sergio Muract

Aug 06, 2022

4

La ubicación es excelente para disfrutar el viejo San Juan. Las habitaciones, por lo menos la que contratamos, no tienen refrigerador, lo cual no es aceptable para el servicio que se espera. El personal del hall muy amable y cordial.

Dailyn Colon

Aug 06, 2022

5

Antes de llegar al hotel verifiqué las reseñas. Realmente subestimé el hotel.. Pero superó mis expectativas! La suite vista al mar espectacular. La hospitalidad sensacional. Desayuno, comidas wowwwww!! Lo mejor de todo que la localización es extraordinaria.Mi esposa y yo queremos volver.. Belllooooooo

José Ortiz

Aug 06, 2022

4

El hotel está ubicado en un lugar céntrico frente a la bajío, los cuartos cómodos pero no tenía ni microondas ni nevera, el servicio muy atento y excelente, el restaurante yel desayuno muy variado y delicioso, la piscina es pequeña pero tiene una hermosa vista, tiene gimnasio bastante completo.

Miriam Martinez

Aug 06, 2022

2

La ubicación es céntrica, accesible para caminar por el Viejo San Juan, sin necesidad de vehículo. Sin embargo, el servicio fue pobre, y la habitación, aunque era cómoda, la higiene no fue la mejor. En mi experiencia, fue debut y despedida... 👋

Miguel Rodriguez

Jul 06, 2022

1

No lo recomiendo las habitaciones oscuras las lámpara no funcionan las lamparas de baño sueltas o rotas tampoco me incluyeron el parkin lo tuve que pagar aparte 18 dolares la noche por 3 noches en resumen un Motel es más lindo y lujoso por dentro lo único bueno es la ubicación lo demás es un Hotel super barato con precios de 5 estrellas muycaro

Jesus Olvera

Jul 06, 2022

2

My wife and I stayed here about 3 weeks ago and I have to say it’s a nice build in a great location. But we were not aware that there would be construction going on. It was really upsetting when we got woken up at 9 after a long night. It was drilling and concrete wall cutting non stop.The manager seems unconcerned about our discomfort and didn’t offer any accommodations or discount.If you want to stay someone in old San Juan and enjoy your sleep don’t stay here. The construction is going to go on for months according to the manager.

Tymon Johns

May 24, 2022

3

The hotel feels a bit rundown. The gym was pretty dirty and there were no cleaning supplies around to clean up the equipment as it was being used. We were told we would have a king sized bed. It was a queen 😢. The hotel is in an amazing location though, with great views over the water.

Barbara Maldonado

May 06, 2022

4

This is a great place to be! Stunning view of cruise ships stopping by in the San Juan Port Terminal or exiting San Juan bay. The hotel is near restaurants, bars, cafes, beaches, shopping and Puerto Rico historic sites. Room was neat clean and service was excellent. I would definitely stay in this hotel again.

Sarah Bancroft

Apr 13, 2022

3

Room was so cold. I constantly had goosebumps. Had to sleep in clothes and a hoody. I called maintenance and they were very prompt, they tried to fix it but couldn't. He changed settings on the panel and told me to keep it as he left it and it would warm up but unfortunately it didn't. Hotel is dated and in need of renovations. Staff were however very helpful and friendly. Location was great lots to do and see just a short walk away.

William

Sep 29, 2020

3

Location The sheets were not clean

Brenda

Feb 17, 2020

4

Close to cruises Lobby furniture old and dirty

Verified Hotel Guest

Feb 10, 2020

3.5

Was very close to cruise port

Patrick

Feb 04, 2020

4.5

the convenience to the cruise ports and all of old san Juan the parks fort and shopping the price is way to much the air blew strait on your face while sleeping and they had taken the casino out and the closes one is a cab ride away

Susana

Aug 14, 2019

5

Location in the center of Old San Juan, near to many restaurants rooms nice and clean and friendly staff no

Verified Hotel Guest

Jul 11, 2019

1

The location was awesome. The power went out twice during our stay. My card was charged additional charges without my knowledge or consent. I called the hotel and the front desk said the charges should have been discussed with me at check in and check out. This did not occur.

Verified Hotel Guest

Jul 10, 2019

5

Location Parking location

Edward

May 08, 2019

4

Room, lobby, internet, food, location all good. The person checking us in to breakfast was grumpy and not proactive... maybe just had a bad day, yet asked us to sign the bill (looking for a tip) even though breakfast was a buffet included in our room rate...

Verified Hotel Guest

Mar 21, 2019

4.5

Location

Verified Hotel Guest

Jan 17, 2019

4

Location

Eric

Jan 08, 2019

1.5

Location only No hot water in my room. Restaurant staff was rude. Double charged me

Marilyn

Dec 25, 2018

4.2

Very nice. Good location. Room was a bit crowded with 3 people, and not even a little couch. Only had partial view of water, mostly rooftops, even though water view was requested a few months ago. Don't feel the cost was appropriate for the room. See above See above

Brian

Dec 01, 2018

5

Service was excellent. It was all good.

Ana

Sep 30, 2016

5

Very well situated and safe. I was traveling by myself and I felt very safe. Nothing.

301deboraho

Great location for sightseeing and shopping

4

This older hotel was in a great location for sightseeing and shopping. The scenery and sightseeing were exquisite. Restaurants and a bar were available at this hotel. Highly recommended location...

johnw437

stayed for a night after a cruise, nice but needs updating

4

I almost forgot i stayed here last November(2019) after a Royal Caribbean cruise on Freedom of the seas. The hotel staff was professional and efficient, we were checked in and in our room in about 20...

BeeLittle

good location but needs some TLC

3

We have decided to stay here due to it's location. You can walk and discover the Old San Juan. Hotel it self needs little TLC. Staff was nice but it would not go out of their way to help you out...

JulieK817

Good location, long delays to check-in, donât stay here

2

We arrived with a small tour group at 2:50 pm, check-in was at 3:00. Lots of folks were doing late check out to get to their cruise ships. We were told it would be 15-30 minutes max for our room to...

468varshas

Great town and hotel

5

We visited with our 10 month old baby in March, having stayed in Cancun. Valladolid is a beautiful town and we particularly loved the homeliness of this hotel. The owners are very sweet and organised...

Jayne L

Underwhelmed

2

Checked in yesterday after a 7-day cruise. Our room wasn't ready but that was understandable since it was morning. Our room has a tiny, dirty window facing a parking garage. No information in the...

Roving26726412326

Awesome Experience

5

I am writing to compliment your employees Cordero and Josephine. Cordero made us feel at home with a warm welcome. Cordero also on multiple occasions answered our many questions with patience and...

Milagros P

Beware of rates nonrefundable

1

Beware. All their rates online whether done through expedia. Delta, Amex are non refundable. I booked 4 days and 3 days before travel had a family emergency with my brother amputation and I was...

Lynn M

Donât go

1

Property under construction but not told this and no discount offered. Itâs outrageous they charge $550 a night! Our first encounter was a guy glued to his phone which was the bellmen. No help with...

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