Residence Inn San Diego Rancho Bernardo/Scripps Poway
12011 Scripps Highlands Drive, In San Diego (Miramar Ranch North), San Diego, CA 92131, United States
Rating
4.4
GreenLeader
2024
Price Level
$$$$
Rooms
95
Pets
Yes
02
Jul
Residence Inn San Diego Rancho Bernardo/Scripps Poway, San Diego
Residence Inn San Diego Rancho Bernardo/Scripps Poway
This hotel is only a 20-minute drive from downtown San Diego. The completely non-smoking hotel offers spacious suites with full kitchens and free Wi-Fi. Residence Inn San Diego/Rancho Bernardo/Scripps Poway features a 27-inch cable TV and a separate living area in each suite. Every suite also provides soundproofed windows. Guests can enjoy the outdoor swimming pool or the hot tub at the San Diego Residence Inn. A gym and business center are also available. Breakfast is served daily at the Residence Inn in San Diego. A free light dinner and beverages is offered Monday through Thursday.
Price & Availability
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Overall
Excellent
4.4
153 reviews
5
261
4
88
3
20
2
10
1
4
Customers Review
Value 4.3
Location 4.1
Cleanliness 4.5
Comfort 4.4
Neighborhood 4.3
Amenities 3.6
Condition 4.4
Quality 4.7
Recomendation 96.2%
“Great Marriott property.
Service was great, rooms clean and bed super comfy.
Breakfast was good.
Front desk was very attentive during check in process.”
— Anil Singh
“We stay at Marriott hotels all across the country and are currently Titanium level members. We've come to expect a certain level of service, but unfortunately, this Residence Inn did not deliver.
The Good: Breakfast was nice, the room was spacious and clean, and staff were friendly and as helpful as they could be, given the circumstances.
The Bad: Our son had an accident on the first night, and rather than giving us new bedding, the maintenance workers took the entire sofa bed mattress. When we inquired later that day as to why it hadn't been returned, we were told maintenance had left for the day. This happened for two days straight. We had no sofa bed mattress, and couldn't even use the couch. After we finally got the mattress returned, the heater stopped working and couldn't be repaired until the next day. And finally, despite asking several times for assistance, our hot water never worked properly. It was warm, but never hot enough to shower in.
At the conclusion of our stay I asked for a couple of nights to be taken off our bill due to all of the issues we had. I was told my complaint would be escalated to management. All I ended up getting was some courtesy points. Normally I am happy to accept that for smaller issues, but we did not get the room we paid for. Being down a bed for two nights, and without heat for a third, really was frustrating. Have never had this bad of an experience with Marriott and will likely not be returning to this location again.”
— Chris
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