Residence Inn San Diego Rancho Bernardo/Scripps Poway
12011 Scripps Highlands Drive, In San Diego (Miramar Ranch North), San Diego, CA 92131, United States
Rating
4.4
GreenLeader
2024
Price Level
$$$$
Rooms
95
Pets
Yes
30
May
Residence Inn San Diego Rancho Bernardo/Scripps Poway, San Diego
Residence Inn San Diego Rancho Bernardo/Scripps Poway
This hotel is only a 20-minute drive from downtown San Diego. The completely non-smoking hotel offers spacious suites with full kitchens and free Wi-Fi. Residence Inn San Diego/Rancho Bernardo/Scripps Poway features a 27-inch cable TV and a separate living area in each suite. Every suite also provides soundproofed windows. Guests can enjoy the outdoor swimming pool or the hot tub at the San Diego Residence Inn. A gym and business center are also available. Breakfast is served daily at the Residence Inn in San Diego. A free light dinner and beverages is offered Monday through Thursday.
Price & Availability
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Overall
Excellent
4.4
153 reviews
5
261
4
88
3
20
2
10
1
4
Customers Review
Value 4.3
Location 4.1
Cleanliness 4.5
Comfort 4.4
Neighborhood 4.3
Amenities 3.6
Condition 4.4
Quality 4.7
Recomendation 96.2%
“Abysmal experience! By far the worst Marriott experience EVER! Have stayed with Marriott for 40 years, was Exec Platinum and now Elite Titanim. Reservation for a King bed, but the bed was a Full size at best. Shelves and door missing from kitchn cabinets. Food left in freezer. Toilet seat broken.. we shared issues with the General Manager, Richard Auer, and he acted and stated that he was equally shocked at the condition of the room and he would 'make it right' while we were out for afternoon yet NOTHING was done when we returned and staff knew nothing. He was gone for evening. Not even a note explaining why nothing was done. Abysmal, horrible experience!! Stay away from this property!!You may be thinking, "reach out to Marriott, they would be appalled by your experienece" Well, we did!! To Customer Care, a few managers and the CEO ....we have not heard back from ANYONE in over a week!! Even after a brief follow-up message with a brief'hello, anyone there' tone.Update...Marriott Corporate and the GM of the property have reached out to apologize and provide compensation. My review stands, but my faith is restored in Marriott.”
— S Rios
“Nos hospedamos en hoteles Marriott en todo el país y actualmente somos miembros de nivel Titanio. Hemos llegado a esperar un cierto nivel de servicio, pero desafortunadamente, este Residence Inn no cumplió.Lo bueno: el desayuno era bueno, la habitación era espaciosa y limpia, y el personal era amable y tan servicial como podía ser, dadas las circunstancias.Lo malo: nuestro hijo tuvo un accidente la primera noche y, en lugar de darnos ropa de cama nueva, los trabajadores de mantenimiento se llevaron todo el colchón del sofá cama. Cuando preguntamos más tarde ese día por qué no se había devuelto, nos dijeron que el mantenimiento se había ido por el día. Esto sucedió durante dos días seguidos. No teníamos colchón en el sofá cama y ni siquiera podíamos usar el sofá. Después de que finalmente devolvimos el colchón, el calentador dejó de funcionar y no pudo ser reparado hasta el día siguiente. Y finalmente, a pesar de pedir ayuda varias veces, nuestra agua caliente nunca funcionó correctamente. Hacía calor, pero nunca lo suficiente como para ducharse.Al final de nuestra estadía, pedí que nos quitaran un par de noches de nuestra factura debido a todos los problemas que tuvimos. Me dijeron que mi queja se elevaría a la gerencia. Todo lo que terminé recibiendo fueron algunos puntos de cortesía. Normalmente estoy feliz de aceptar eso por problemas menores, pero no obtuvimos la habitación por la que pagamos. Estar en una cama por dos noches y sin calefacción por una tercera, realmente fue frustrante. Nunca he tenido una experiencia tan mala con Marriott y es probable que no regrese a este lugar nuevamente.”
— Chris
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