Residence Inn San Diego Rancho Bernardo/Scripps Poway
12011 Scripps Highlands Drive, In San Diego (Miramar Ranch North), San Diego, CA 92131, United States
Rating
4.4
GreenLeader
2024
Price Level
$$$$
Rooms
95
Pets
Yes
03
Jul
Residence Inn San Diego Rancho Bernardo/Scripps Poway, San Diego
Residence Inn San Diego Rancho Bernardo/Scripps Poway
This hotel is only a 20-minute drive from downtown San Diego. The completely non-smoking hotel offers spacious suites with full kitchens and free Wi-Fi. Residence Inn San Diego/Rancho Bernardo/Scripps Poway features a 27-inch cable TV and a separate living area in each suite. Every suite also provides soundproofed windows. Guests can enjoy the outdoor swimming pool or the hot tub at the San Diego Residence Inn. A gym and business center are also available. Breakfast is served daily at the Residence Inn in San Diego. A free light dinner and beverages is offered Monday through Thursday.
Price & Availability
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Overall
Excellent
4.4
153 reviews
5
261
4
88
3
20
2
10
1
4
Customers Review
Value 4.3
Location 4.1
Cleanliness 4.5
Comfort 4.4
Neighborhood 4.3
Amenities 3.6
Condition 4.4
Quality 4.7
Recomendation 96.2%
“Abysmal experience! By far the worst Marriott experience EVER! Have stayed with Marriott for 40 years, was Exec Platinum and now Elite Titanim. Reservation for a King bed, but the bed was a Full size at best. Shelves and door missing from kitchn cabinets. Food left in freezer. Toilet seat broken.. we shared issues with the General Manager, Richard Auer, and he acted and stated that he was equally shocked at the condition of the room and he would 'make it right' while we were out for afternoon yet NOTHING was done when we returned and staff knew nothing. He was gone for evening. Not even a note explaining why nothing was done. Abysmal, horrible experience!! Stay away from this property!!You may be thinking, "reach out to Marriott, they would be appalled by your experienece" Well, we did!! To Customer Care, a few managers and the CEO ....we have not heard back from ANYONE in over a week!! Even after a brief follow-up message with a brief'hello, anyone there' tone.Update...Marriott Corporate and the GM of the property have reached out to apologize and provide compensation. My review stands, but my faith is restored in Marriott.”
— S Rios
“FLEAS. DONT PICK THIS PLACE. DISGUSTED.
Got my family a 2 bedroom suite at Residence Inn San Diego Rancho Bernardo/Scripps Poway from 8/13 to 8/20 base on the high reviews online.
The first 2 days, we didn’t spend a lot of time in the suite because we were busy exploring San Diego. On day 3, we decided to have dinner and enjoy our stay in our suite and that’s when everything started to go down hill.
We started experiencing itchiness around our feet and ankles but weren’t sure where we go the bites from. We didn’t think it was from the room until day 5 the bug bites got worst (see img below) so we started to look closely at the black carpet in the suite and we were very shock to see moving/jumping black bugs that looks like flea going around the carpet.
I contacted front desk to voice up my concern and the response was shocking. John said “I’m not surprised we have flea problems because we had it in the past plus the floor you’re staying at are usually for pets”
It took them 24-48hrs to address the issue by giving us a new room but the damaged had been done. I’m very disappointed in the service because my whole family is now suffering these nasty flea bites that’s on our legs and their response were to compensate 2 nights?
Excuse me? You gave us a room that was full of fleas and you’re only willing to give us 2 nights? And told us that you couldn’t find any evidence of insects in the room when I literally shared photos and videos of these insects that were found in the room.
It’s very upsetting and heartbroken to learn that Residence Inn by Marriott do not care about their customers and their well being.”
— Joanne Chang
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